Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326699 ↗ ServiceMax

CenterPointe Hospital • Inspection • PSM

📍 CenterPointe Hospital (Main Campus) — 4801 Weldon Spring Parkway, Weldon Spring MO, 63304

Dec 16, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (31 biz days late)
Active: 42 biz days
🕐 Clock stopped: Tech Off Site (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 16 → Jan 5, 2026
12 business days (counted)
Running total: 12 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 30, 2026
18 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 30 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 12, 2026
9 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 42 of ? biz days used
Created: Dec 16, 2025 Tech Off Site: Feb 18, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Ready for Scheduling ▶ Running 0 0
Dec 16 → Jan 5 Assigned ▶ Running 12 12
Jan 5 → Jan 30 Scheduled ▶ Running 18 30
Jan 30 → Jan 30 Reschedule ▶ Running 0 30
Jan 30 → Feb 12 Scheduled ▶ Running 9 39
Feb 12 → Feb 12 Tech On Site ▶ Running 0 39
Feb 12 → Feb 13 Tech Off Site ▶ Running 1 40
Feb 13 → Feb 13 Tech On Site ▶ Running 0 40
Feb 13 → Feb 16 Tech Off Site ▶ Running 0 40
Feb 16 → Feb 16 Scheduled ▶ Running 0 40
Feb 16 → Feb 17 Tech On Site ▶ Running 1 41
Feb 17 → Feb 17 Tech Off Site ▶ Running 0 41
Feb 17 → Feb 18 Tech On Site ▶ Running 1 42
Dispatch 0.0d
Coordinators 41.9d
Field Work 7.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.9 days
Over SLA
Field Work
7.2 days
Over SLA
Billing
0.0 days
Created: Dec 16, 2025 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
44.0 days Total Age
⏱️
18.9d in Scheduled Longest Stage
🔄
17 transitions Status Changes
⚠️
39.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Blake Ward — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 12, 2026
Visit 2 Feb 13, 2026
Visit 3 Feb 16, 2026
Visit 4 Feb 17, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551940
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 187 pcs https://www.ebiotrack.com/inspection.php?iid=31956
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Carpenter
Owner
Jessica Sells
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326699 (current) Invoiced
Inspection • Blake Ward
Created: Dec 16, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 18.9 days stuck in "Scheduled"
⏱️
Total Delay 39.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
28.7d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Tech On Site
2.9d / 1.0d SLA
Tech Off Site
4.2d / 2.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/26 CDempsey- Tech cannot enter time due to timecard lock issue.

1/30 KKelch scheduled per logged email. POC is OOO on 2/11 so will need to return 2/12-2/13

1/30 KKelch sent Scott an email for rescheduling due to urgent EMS repairs

1/5 KKelch scheduled per logged email from Scott

1/5 KKelch sent Scott an email for scheduling

12/29 KKelch sent Scott an email for scheduling

12/22 KKelch called Scott to schedule for 2/3-2/5 between 9 and 11 am. Left VM, sent email.

🔧 Work Performed
Completed Annual Equipment Electrical Safety Test And Calibration Service on 189 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 187 pcs https://www.ebiotrack.com/inspection.php?iid=31956

Timeline

📞
Case Linked Dec 16, 12:00 AM
Case Number: 00551940
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 16, 9:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 16, 10:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47m
🚨 13.0 business days
🗓️
2 Status: Scheduled Jan 5, 11:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-03T15:00:00.000+0000
🚨 19.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 30, 11:47 AM
From: Scheduled
To: Reschedule
Duration in Previous: 24d 23h
🗓️
2 Status: Scheduled Jan 30, 12:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-10T15:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 3:32 PM
Scheduled For: 2026-02-12T15:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Blake Ward Feb 12, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 22h
⏱️
3x Labor Added Feb 12, 2:01 PM
Type: Labor, Travel
Status: Open
Qty: 1, 30
⏱️
2 Labor Added Feb 12, 6:32 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Blake Ward
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 4m
⏱️
Labor Added Feb 12, 10:52 PM
Type: Labor
Status: Open
Qty: 1
🔧
Status: Tech On Site by Blake Ward Feb 13, 10:41 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 16h 7m
⏱️
3x Labor Added Feb 13, 12:14 PM
Type: Labor, Travel
Status: Open
Qty: 1, 30
⏱️
2 Labor Added Feb 13, 5:30 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Blake Ward
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 49m
⏱️
Labor Added Feb 13, 6:44 PM
Type: Labor
Status: Open
Qty: 1
0.7 business days
🗓️
3 Status: Scheduled Feb 16, 1:06 PM
Status: Scheduled → Dispatch Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-16T15:00:00.000+0000
🔧
Status: Tech On Site by Blake Ward
From: Scheduled
To: Tech On Site
Duration in Previous: 4m
🚗
Status: Tech Off Site by Blake Ward Feb 16, 7:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 26m
⏱️
4x Labor Added Feb 16, 7:50 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 30
🔧
Status: Tech On Site by Blake Ward Feb 17, 11:21 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 44m
🚗
2x Travel Added Feb 17, 11:38 AM
Type: Travel
Status: Open
Qty: 30
⏱️
Labor Added Feb 17, 4:55 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Feb 17, 7:22 PM
Type: Labor
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Blake Ward Feb 17, 8:07 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 46m
2.5 business days
⏱️
2 Labor Added Feb 19, 4:46 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.75
✔️
Status: Completed by Blake Ward Feb 19, 6:01 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 21h, 0m
3.7 business days
📄
2 Status: Ready to Bill Feb 24, 10:08 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🚨 10.0 business days
🧾
Invoice Created Mar 9, 10:10 AM
Invoice Number: SM-254734

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 18.9 business days (threshold: 2.0 business days)
Exceeded by 16.9 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00551940
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Blake Ward
Scheduled
Feb 16, 10:00 AM
Created
Dec 16, 9:26 AM
Invoice #
SM-254734

Work Details (20)

Name Type Status Qty Amount Date
WL-03103068 Labor Open 1 $0.00 Feb 12, 2:01 PM
WL-03103069 Travel Open 30 - Feb 12, 2:01 PM
WL-03103070 Travel Open 30 - Feb 12, 2:01 PM
WL-03103768 Labor Open 7 $0.00 Feb 12, 6:32 PM
WL-03104291 Labor Open 1 $0.00 Feb 12, 10:52 PM
WL-03104952 Labor Open 1 $0.00 Feb 13, 12:14 PM
WL-03104953 Travel Open 30 - Feb 13, 12:14 PM
WL-03104954 Travel Open 30 - Feb 13, 12:14 PM
WL-03105662 Labor Open 7 $5,722.20 Feb 13, 5:30 PM
WL-03105842 Labor Open 1 $0.00 Feb 13, 6:44 PM
WL-03107929 Labor Open 1.5 $0.00 Feb 16, 7:50 PM
WL-03107930 Travel Open 30 - Feb 16, 7:50 PM
WL-03107931 Labor Open 1 $0.00 Feb 16, 7:50 PM
WL-03107932 Travel Open 30 - Feb 16, 7:50 PM
WL-03108589 Travel Open 30 - Feb 17, 11:38 AM
WL-03108590 Travel Open 30 - Feb 17, 11:38 AM
WL-03109055 Labor Open 1 $0.00 Feb 17, 4:55 PM
WL-03109372 Labor Open 1 $0.00 Feb 17, 7:22 PM
WL-03112505 Labor Open 5.25 $0.00 Feb 19, 4:46 PM
WL-03112507 Labor Open 5.75 $0.00 Feb 19, 4:47 PM

Details