Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326704 ↗ ServiceMax

Brightwell Behavioral Health • Inspection • PSM

📍 Brightwell Behavioral Health - East Lansing — 3512 Coolidge Road, East Lansing MI, 48823

Dec 16, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (31 biz days late)
Active: 42 biz days
🕐 Clock stopped: Tech Off Site (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Dec 16 → Feb 12, 2026
39 business days (counted)
Running total: 39 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 16, 2025 Tech Off Site: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Ready for Scheduling ▶ Running 0 0
Dec 16 → Feb 12 Assigned ▶ Running 39 39
Feb 12 → Feb 18 Scheduled ▶ Running 3 42
Feb 18 → Feb 18 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 44.0d
Field Work 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.0 days
Over SLA
Field Work
2.2 days
Created: Dec 16, 2025 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
44.0 days Total Age
⏱️
39.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
43.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551949
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pieces https://www.ebiotrack.com/inspection.php?iid=31961
Priority
Standard
Origin
Email
Reason
New Case
Contact
Gerrilynn
Owner
Leona Coonrod
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326704 (current) Invoiced
Inspection • Jon Kuehl
Created: Dec 16, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 39.8 days stuck in "Assigned"
⏱️
Total Delay 43.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
39.8d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
1.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-13-26 JK Spoke with Tony and we are set for the 18th.


2/12/2026 CRamen chattered JKuehl VM: Hi, Chuck. My name is Tony. I work with Bray Behavioral Health. I was giving a quick call because we have a scheduled inspection for our medical equipment on 227, but I called a while back and we were trying to get that moved up to 209 and that was supposed to be a confirmed appointment. Does not look like that occurred. So I was kind of calling to see if you know what happened with that. The work order I think we have on file is 01326704. Again, it is for very well behavioral health. We have a scheduled appointment right now on 227. We have our tri annual survey coming up and we were looking to try to move that up. We did have that what I thought was scheduled for 209, but that did not occur. So we are wondering if we can get that bumped up again hopefully by either tomorrow or sometime early next week to get that taken care of. So if you Could please give me call back at your earliest convenience? I would really appreciate it. My call back number is 586-601-4466. Thanks."


1/23/2026 CRamen Jackson called 616-313-5843 and asked that you call asap as they need to get the inspections done early February as they have state inspections as well in February and need this done before. 

🔧 Work Performed
Performed annual inspection.
🔍 Technician Findings
All units working upon arrival
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pieces https://www.ebiotrack.com/inspection.php?iid=31961

Timeline

📞
Case Linked Dec 16, 6:00 AM
Case Number: 00551949
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 16, 9:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 16, 12:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 20m
🚨 40.0 business days
🗓️
2 Status: Scheduled Feb 12, 12:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-02-18T14:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Feb 18, 9:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
🚗
Status: Tech Off Site by Jonathan Kuehl Feb 18, 2:35 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 12m
✔️
3 Status: Completed Feb 19, 10:45 AM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.1333333333333, 5.5666666666667, 1.1666666666667, 68
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m
3.0 business days
📄
2 Status: Ready to Bill Feb 23, 1:52 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254669

Bottlenecks

Assigned
Duration: 39.8 business days (threshold: 4.0 business hours)
Exceeded by 39.3 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00551949
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Feb 18, 9:00 AM
Created
Dec 16, 9:36 AM
Invoice #
SM-254669

Work Details (5)

Name Type Status Qty Amount Date
WL-03111862 Labor Open 1.1333333333333 $0.00 Feb 19, 10:47 AM
WL-03111863 Labor Open 5.5666666666667 $1,000.00 Feb 19, 10:47 AM
WL-03111864 Labor Open 1.1666666666667 $0.00 Feb 19, 10:47 AM
WL-03111865 Travel Open 66 - Feb 19, 10:47 AM
WL-03111866 Travel Open 68 - Feb 19, 10:47 AM

Details