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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326706 ↗ ServiceMax

Sono Bello • Virtual Tech - Drop Shipment • PC

📍 OR-Portland — 5100 S Macadam Ave, Suite 180, Portland OR, 97239

Dec 16, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 44 biz days
🕐 Clock stopped: Invoiced (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Awaiting Parts
Dec 16 → Feb 20, 2026
44 business days (not counted)
▶ Clock Running
Status: L2 Review
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 16, 2025 Invoiced: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Feb 20 Awaiting Parts ⏸ Paused 44 —
Feb 20 → Feb 20 L2 Review ▶ Running 0 0
Feb 20 → Feb 20 Completed ▶ Running 0 0
Feb 20 → Feb 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Material Management 45.0d
Coordinators 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
45.0 days
Over SLA
Coordinators
0.0 days
Billing
0.0 days
Created: Dec 16, 2025 Due: Jan 9, 2026 Completed: Feb 20, 2026 (41 days late)
📅
45.0 days Total Age
⏱️
45.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
44.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00551916
Follow up to WO-01317310
Closed
Follow up to WO-01317310 Inspection #: 31502 Asset ID: 13056833 Serial #: 100055934923 Model: Welch Allyn - Connex Vital Signs Monitor 6000 Series Notes: Expired Accessories – Emsar to ship replacement. Missing battery pack. Needs new battery ordered and installed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nancy Newte
Owner
Virtual Tech
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326706 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Dec 16, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 45.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 44.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
45.0d / 3.0d SLA
L2 Review
0.0d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Follow up to WO-01317310 Inspection #: 31502 Asset ID: 13056833 Serial #: 100055934923 Model: Welch Allyn - Connex Vital Signs Monitor 6000 Series Notes: Expired Accessories – Emsar to ship replacement. Missing battery pack. Needs new battery ordered and installed. https://www.ebiotrack.com/workorder.php?wo=70399

Timeline

📞
Case Linked Dec 15, 7:14 PM
Case Number: 00551916
Subject: Follow up to WO-01317310
Status: Closed
📋
▶
3 Work Order Created Dec 16, 9:37 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00086809
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
📦
Parts Requested Dec 16, 3:46 PM
Order: 00086847
Status: Closed
🚨 40.0 business days
🔩
2x Parts Added Feb 12, 5:39 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 5.8 business days
🔩
▶
2 2x Parts Added Feb 20, 8:14 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Melissa Barrett
From: Awaiting Parts
To: L2 Review
Duration in Previous: 65d 22h
✔️
▶
4 Status: Completed Feb 20, 8:34 AM
Status: Completed → Labor Added → Technician Assigned → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.11666666666667
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
🏁
Status: Closed by Wendy Argueta
From: Assigned
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Feb 24, 12:46 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254765
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Awaiting Parts
Duration: 45.0 business days (threshold: 3.0 business days)
Exceeded by 42.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00551916
Closed
📦
Parts Order 00086809
Closed
📦
Parts Order 00086847
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 16, 9:37 AM
Invoice #
SM-254765

Work Details (5)

Name Type Status Qty Amount Date
WL-03103573 Parts Open 1 $530.55 Feb 12, 5:39 PM
WL-03103574 Expenses Open 1 $16.50 Feb 12, 5:39 PM
WL-03113449 Parts Open 1 $262.35 Feb 20, 8:14 AM
WL-03113450 Expenses Open 1 $28.90 Feb 20, 8:14 AM
WL-03113467 Labor Open 0.11666666666667 $29.75 Feb 20, 8:35 AM

Details