Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326739 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Atrium Health University City — 8800 N Tryon St, Charlotte NC, 28262

Dec 16, 2025 → Mar 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (190 biz days early)
Active: 3 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Dec 16 → Mar 24, 2026
66 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 16, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Mar 24 Ready for Release ⏸ Paused 66 —
Mar 24 → Mar 25 Scheduled ▶ Running 1 1
Mar 25 → Mar 27 Tech On Site ▶ Running 2 3
Mar 27 → Mar 27 Scheduled ▶ Running 0 3
Dispatch 0.0d
Holding 66.9d (excluded)
Coordinators 2.0d
Field Work 3.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
66.9 days
Coordinators
2.0 days
Field Work
3.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Mar 28, 2026 (278 days early)
📅
69.9 days Total Age
⏱️
66.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 25, 2026
Visit 2 Mar 26, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552044
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Joseph Graves
Owner
Shelby Robinson
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326739 (current) Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Mar 28, 2026
Completed with minor delays
Invoiced • 243 days old
🚨
Primary Delay 66.9 days stuck in "Ready for Release"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
66.9d
Scheduled
2.0d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/05/2026 MHamersley - sent f/u emails (from email that Planner, Brandi sent on 01/22/2026) anthony.fite@advocatehealth.org & Kevin.Rivers@advocatehealth.org & danny.williams@advocatehealth.org


12/16/2025 MHamersley - called 704-322-7400, Joseph Graves, call went to VM/LM; sent email: joseph.graves@advocatehealth.org


12/16/2025 EMartin per list from FSE SN left to complete onsite are:

H28396376F84D

H283972119E45

H2841340432F4

contact is joseph.graves@advocatehealth.org

located at University , University City NC

🔧 Work Performed
3/25 - Travel to site, get to Clinical Engineering. speak with POC. setup equipment. Performed FCO86600081 and T&V per instruction successfully. Travel from site. 3/26 - Travel to site, get to Clinical Engineering. Performed FCO86600081 and T&V per instruction successfully. Pack up equipment. Travel from site. (Traffic Issues)
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Dec 16, 11:06 AM
Case Number: 00552044
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 16, 11:27 AM
Work Order: WO-01326739
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Dec 16, 11:48 AM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 67.0 business days
👷
▶
4 Technician Assigned Mar 24, 11:00 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-25T00:00:00.000+0000, 2026-03-25T05:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 97d 22h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-25T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Patricia Gordon Mar 25, 2:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
⏱️
5x Labor Added Mar 26, 9:53 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 4.5, 13, 15
🗓️
Status: Scheduled by Patricia Gordon Mar 27, 8:06 AM
From: Tech On Site, Scheduled
To: Scheduled, Completed
Duration in Previous: 1d 17h, 0m
⏱️
5x Labor Added Mar 27, 11:31 AM
Type: Labor, Travel
Status: Open
Qty: 1, 4, 1.5, 13, 15
🏁
Status: Closed by Patricia Gordon Mar 28, 9:31 AM
From: Completed
To: Closed
Duration in Previous: 1d 1h
⏳ 4.0 business days
⏱️
Labor Added Apr 2, 11:30 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 11:43 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 2h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 35m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00552044
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 25, 9:00 AM
Created
Dec 16, 11:27 AM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03160367 Labor Open 1.5 $0.00 Mar 26, 9:53 AM
WL-03160368 Labor Open 4.5 $475.00 Mar 26, 9:53 AM
WL-03160369 Labor Open 1 $310.00 Mar 26, 9:53 AM
WL-03160370 Travel Open 13 $0.00 Mar 26, 9:53 AM
WL-03160371 Travel Open 15 $0.00 Mar 26, 9:53 AM
WL-03162529 Labor Open 1 $0.00 Mar 27, 11:31 AM
WL-03162530 Labor Open 4 $475.00 Mar 27, 11:31 AM
WL-03162531 Labor Open 1.5 $310.00 Mar 27, 11:31 AM
WL-03162532 Travel Open 13 $0.00 Mar 27, 11:31 AM
WL-03162533 Travel Open 15 $0.00 Mar 27, 11:31 AM
WL-03170407 Labor Open 0.016666666666667 $152.00 Apr 2, 11:30 AM

Details