Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326743 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Carolinas Rehabilitation — 1100 Blythe Blvd, Charlotte NC, 28203

Dec 16, 2025 → Jun 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (140 biz days early)
Active: 41 biz days
Paused: 78 biz days
🕐 Clock stopped: Canceled (Jun 8, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Dec 16 → Apr 9, 2026
78 business days (not counted)
41d
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Jun 8, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 16, 2025 Canceled: Jun 8, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Apr 9 Ready for Release ⏸ Paused 78
Apr 9 → Jun 8 Ready for Scheduling ▶ Running 41 41
Dispatch 0.0d
Holding 78.9d (excluded)
Coordinators 42.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
78.9 days
Coordinators
42.0 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Jun 8, 2026 (206 days early)
📅
119.9 days Total Age
⏱️
78.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552017
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
James Lopez
Owner
Kimberly Hardison
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326743 (current) Canceled
FCO
Created: Dec 16, 2025
Behind Schedule - Needs Attention
Canceled • 243 days old
🚨
Primary Delay 78.9 days stuck in "Ready for Release"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
78.9d
Ready for Scheduling
42.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/28/2026 THolmes - duplicate WO- do not cancel until device completed.


04/21/2026 RHarris WO-14123923, WO-14124058, WO-14123882 all for same device Serial # H2813254411FC. Will keep all open until FCO is complete on last device H2813254411FC. WO-14124058 will be one we schedule.


04/14/2026 RArnold - Called (980) 507-2826 for Joseph Graves. Left a message to get help with locating all remaining devices. 


03/20/2026 MHamersley - recd email from Barry confirming 4 devices and providing POC information; H283972119E45, H28396376F84D, H2841340432F4 & H2841326693EF ; Joseph Graves, Biomedical Technician II, (980) 507-2826, email: Joseph.Graves@Advocatehealth.org ; Advocate Health, Atrium University Cit, 8800 N Tryon St, Charlotte NC 28262


12/17/2025 MHamersley - recd email from Kevin stating, "H2841326693EF is at a different location within our hospital group. It is located at Atrium Health University City, 8800 N. Tryon St. Charlotte, NC 28262. @Graves, Joseph is the best POC for this device" email: Joseph.Graves@Advocatehealth.org


12/16/2025 MHamersley - called 980-507-3603, spoke to James Lopez, he is not POC, suggested: Kevin Rivers, 980-507-3644; called, spoke to Kevin, sent email: Kevin.Rivers@advocatehealth.org


12/16/2025 EMartin per list from FSE SN left to complete onsite are:

H2841326693EF

contact is james.a.lopez@advocatehealth.org

located at Carolinas Rehab Charlotte NC

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Dec 16, 10:36 AM
Case Number: 00552017
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 16, 11:32 AM
Work Order: WO-01326743
Type: FCO
Priority: PC
Status: Ready for Release by Erin Martin Dec 16, 11:47 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 79.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Apr 9, 11:35 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 113d 22h
🚨 42.0 business days
🚫
Status: Canceled by Mandy Newman Jun 8, 9:48 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 59d 22h

Bottlenecks

Ready for Scheduling
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days

🔗 Related Artifacts

📞
Case 00552017
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 16, 11:32 AM
Invoice #
N/A

Details