There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
**R&R main control board
**R&R cuff assembly
**Function & cycle tested to confirm no other issues
🔍Technician Findings
Unit OOS
⚠️Problem Description
Tech will be shipped replacement pod and cuff and power cord kit to replace on unit.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Model 300 with Backboard
Dec 23, 2025 9:55am
@Luis Torres please keep in mind that TMS requires Customer Print name on FSR form for future reference. Thank you.
Work Order: WO-01326746
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Healthtrax
Address: 628 HEBRON AVE, GLASTONBURY, CT 06033
Manufacturer:
Model #: LC300-15
Serial #: 300-003310
Contact Name: James Williams
Contact Phone: (210) 436-1855
Contact Email: james@texasmedical.com
D