Midmark Service Request Dispatch Authorization - WO-00137866
Closed
Zone 1
WD-control board error-fan won't stop running
REVISED - DO NOT DUPLICATE - MARKING CUSTOMER DOWN**********Parts shipping UPS Next Day Air. POC is
unavailable on Fridays. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
Thank you!
Ship Exchanged Open 744416 002-10865-00 1.00000
1/5/26 CDempsey- reaching out to Chane about correction.
12/18 KKelch called Laura to schedule for tomorrow between 2 and 3 pm. Customer confirmed. Please ask for Orelly and they'll direct you to the back from there.
12/17/25 lcoonrod
Tracking # 1ZE444250170688549
Currently, we are not able to provide the tracking details.
Order No: 744416
Customer PO No: SR1509166
Customer: Midmark No Charge
Service Request NO: 1509166
Ship To Name: Steeplechase Ped Cntr
Ship To Address: 10726 Huffmeister Rd Ste 160
Ship To City/State: Houston, TX 77065
Waybill (Tracking #): 1ZE444250170688549
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 17-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10865-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11-05X CONTROL PCB ASSY
12/16/2025jsells
sat on hold for 9 minutes, sending an email to the customer
🔧Work Performed
12/19 CLacy removed and replaced main control board with a new one from midmark. Functional testing passed. This unit is ready to return to service
🔍Technician Findings
Unit is giving control board errors.
⚠️Problem Description
Zone 1
WD-control board error-fan won't stop running
REVISED - DO NOT DUPLICATE - MARKING CUSTOMER DOWN**********Parts shipping UPS Next Day Air. POC is
unavailable on Fridays. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
Thank you!
Ship Exchanged Open 744416 002-10865-00 1.00000
12/18 KKelch called Laura to schedule for tomorrow between 2 and 3 pm. Customer confirmed. Please ask for Orelly and they'll direct you to the back from there.
📧
Email: wo-01326751
Completed Dec 16, 2025
To: ldelarosa@steeplechasepedi.com
CC:
BCC:
Attachment: --none--
Subject: wo-01326751
Body:
Hello,
We have received the Midmark service request for repair of equipment at your location. The work order number is WO-01326751. You will get a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
📋
Outbound to +12814692838
Completed Dec 16, 2025
sat on hold for 9 minutes, sending an email to the customer