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WO-01326790 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 DPT Laboratories Ltd — 200 E Josephine St, SAN ANTONIO TX, 78215

Dec 16, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 30.2d
Field Work 0.8d
Billing 7.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
30.2 days
Over SLA
Field Work
0.8 days
Billing
7.6 days
Over SLA
Created: Dec 16, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
29.7 days Total Age
⏱️
21.7d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
33.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jose Gutierrez — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 23, 2026
Visit 2 Jan 26, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552151
6008293176
Closed
28V SYS-GC-7890A-E Contract ends 04/18/2026 repair included PM / EOQ G4557A CN113000117697A Headspace Sampler, 111 Vial G3440A CN11281070 Agilent 7890A Series GC Custom G4513A CN11190100 7693A Autoinjector G4514A CN11180001 7693A Tray, 150 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Suzell Flores
Owner
Leona Coonrod
Created
Dec 16, 2025
Work Orders from this Case (2)
WO-01326789 Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Dec 16, 2025 • Closed: Jan 23, 2026
WO-01326790 (current) Invoiced
EOQ • Jose Gutierrez
Created: Dec 16, 2025 • Closed: Jan 26, 2026
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 21.7 days stuck in "Assigned"
⏱️
Total Delay 33.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
21.7d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TRAVEL 01/23 ON WO-01326789

Please assign to Jose Gutierrez ARP to site is 12 miles. Zone 1

🔧 Work Performed
Performed EOQ per GC.02.52 protocol. All tests passed. 2 deviations on the noise and drift test due to improper equilibration. More details available on the EQR.
⚠️ Problem Description
28V SYS-GC-7890A-E Contract ends 04/18/2026 repair included PM / EOQ G4557A CN1130001 17697A Headspace Sampler, 111 Vial G3440A CN11281070 Agilent 7890A Series GC Custom G4513A CN11190100 7693A Autoinjector G4514A CN11180001 7693A Tray, 150 Vial
📄 Description
Agilent 7890A Series GC
📞 Call Description
JAN 2025 GC EOQ

Timeline

📞
▶
4 Case Linked Dec 16, 1:40 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01326790
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 22.0 business days
🗓️
▶
2 Status: Scheduled Jan 14, 2:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2026-01-29T15:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Jose Gutierrez Jan 23, 11:04 AM
Scheduled For: 2026-01-26T15:00:00.000+0000
⏱️
Labor Added Jan 23, 7:17 PM
Type: Labor
Status: Open
Qty: 2
⏳ 1.6 business days
🔧
Status: Tech On Site by Jose Gutierrez Jan 26, 11:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 21h
⏱️
▶
3 5x Labor Added Jan 26, 5:37 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jose Gutierrez
From: Tech On Site
To: Completed
Duration in Previous: 6h 18m
🏁
Status: Closed by Jose Gutierrez
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 4:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 7m
⚠️ 5.9 business days
💵
Status: Billing Review by Hannah Shaw Feb 3, 4:30 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6d 23h, 0m
💵
Status: Billing Review by Hannah Shaw Feb 3, 4:41 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 9m, 0m
⏳ 2.9 business days
📨
▶
3 Status: Invoice Pending Feb 5, 1:11 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253062
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 21.7 business days (threshold: 4.0 business hours)
Exceeded by 21.2 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00552151
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Jan 26, 10:00 AM
Created
Dec 16, 1:44 PM
Invoice #
SM-253062

Work Details (6)

Name Type Status Qty Amount Date
WL-03077365 Labor Open 2 $0.00 Jan 23, 7:17 PM
WL-03079327 Labor Open 0.25 $0.00 Jan 26, 5:37 PM
WL-03079328 Labor Open 6 $855.00 Jan 26, 5:37 PM
WL-03079329 Labor Open 0.25 $0.00 Jan 26, 5:37 PM
WL-03079330 Travel Open 3 $180.00 Jan 26, 5:37 PM
WL-03079331 Travel Open 3 $0.00 Jan 26, 5:37 PM

Details