Follow up to WO-01310939 * No quote needed per SMC
Closed
Follow up to WO-01310939
Inspection #: 30796
Asset ID: 19083407
Serial #: 6808505
Model: BURTON MEDICAL - UV502
Notes: Failed Calibration Recommended Device Replacement Noticeable physical damage on device Follow-up required. Reviewed service with customer, quote needed. Unit power chord has a torn outer jacket with exposed wires. Unit will need a new power chord and will need to be soldered on by Emsar Repair Depot. Customer will need a box and return shipping label to ship the unit to the Emsar Depot. Reviewed with site manager and they are ok with the repair.
Repair in depot
1 hr labor
1x- RPC260
3x shipping @28
2nd set of depot shipping material sent to site - 1st set was disposed by location and site requested new
12 x 12 x 12" Corrugated Boxes
Outbound 1Z01E3E70394713083
Delivered 3/2/2026
Return 1Z01E3E79091260691
Shipper created a label, UPS has not received the package yet.
______________________________
1st set of depot shipping material
12 x 12 x 12" Corrugated Box
Outbound: 1Z01E3E70390525632
- Delivered - 12/19/2025
Return: 1Z01E3E79097021965
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Service quoted under Q-00032778
Shipping materials sent to site
⚠️Problem Description
Q-00032778
Follow up to WO-01310939
Inspection #: 30796
Asset ID: 19083407
Serial #: 6808505
Model: BURTON MEDICAL - UV502
Notes: Failed Calibration Recommended Device Replacement Noticeable physical damage on device Follow-up required. Reviewed service with customer, quote needed. Unit power chord has a torn outer jacket with exposed wires. Unit will need a new power chord and will need to be soldered on by Emsar Repair Depot. Customer will need a box and return shipping label to ship the unit to the Emsar Depot. Reviewed with site manager and they are ok with the repair.
Repair in depot
https://www.ebiotrack.com/workorder.php?wo=70412
To: amador.chavez@hcahealthcare.com; sasha.fernandez@hcahealthcare.com; vickie.johnson@hcahealthcare.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79091260691.pdf, Depot_Shipment_Ticket_00091089_2-26-2026 8-58 AM.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01326816
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment
To: amador.chavez@hcahealthcare.com; sasha.fernandez@hcahealthcare.com; vickie.johnson@hcahealthcare.com
CC:
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79097021965.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01326816
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we pr
To: sasha.fernandez@hcahealthcare.com; amador.chavez@hcahealthcare.com
CC: vickie.johnson@hcahealthcare.com
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79097021965.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01326816
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seaml
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: sasha.fernandez@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326816Location: CareNow - Glade/GrapevineAddress: 5301 William D. Tate Grapevine, TX 76051Device: Problem Description: Follow up to WO-01310939
Inspection #: 30796
Asset
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01326816
Completed Dec 16, 2025
To: sasha.fernandez@hcahealthcare.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01326816
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your s
Timeline
📞
Case Linked Dec 15, 11:39 AM
Case Number:00551686
Subject:Follow up to WO-01310939 * No quote needed per SMC
Status:Closed
⏳2.0 business days
📋
▶
3
Work Order Created Dec 16, 2:27 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Sherry Reich
Technician:Ryan Schwochow
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 16, 3:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:55m
⏳2.0 business days
🔩
▶
2
2x Parts Added Dec 17, 3:29 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 0h
🚨10.0 business days
⏸️
Status: On Hold by Ryan SchwochowDec 31, 9:13 AM
From:Reschedule
To:On Hold
Duration in Previous:13d 17h
🚨38.0 business days
👷
▶
2
Technician Assigned Feb 25, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Shelby Robinson
From:On Hold
To:Assigned
Duration in Previous:56d 4h
⏸️
▶
3
Status: On Hold Feb 25, 3:49 PM
Status: On Hold → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00091089
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:On Hold
To:Awaiting Parts
Duration in Previous:1m
🔩
▶
2
2x Parts Added Feb 26, 8:57 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:17h 7m
🚨11.0 business days
⏸️
Status: On Hold by Ryan SchwochowMar 12, 3:36 PM
From:Reschedule
To:On Hold
Duration in Previous:14d 5h
🚨76.0 business days
⏱️
▶
2
Labor Added Jun 29, 10:47 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:On Hold
To:Closed
Duration in Previous:108d 19h
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Jul 2, 9:01 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨13.0 business days
🧾
Invoice Created Jul 21, 10:56 AM
Invoice Number:SM-266246
Bottlenecks
Reschedule
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)