Use this password to access the kiosk: E6QM2%PX
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
I arrived on location and found said unit. I then checked in with the pharmacist on duty. I then open the cabinet of the unit and powered the unit off. I then removed the PC in the cabinet I then installed the new PC that was sent part # 870-0001-03 X1. I then powered the unit back on. When the unit came back on I was not able to get the touch screen to respond. I then logged in the unit and performed a calibration off the touch screen. After calibrtion I was able to do a BP test of the unit but the unit was in offline mode. I then called Level 2 and spoke to emanual he then stated he was going to have Phil call me to see what we nee to do. Phil; advised me to call Higi Level 1 to see if the SIM card and emei is in the system. I called left message and waited 30 minutes and never got a call or text. I then called level 2 back advised of no call he advised me to mark as follow up and we possible might need to send out a new modem. I then closed teh unit up and got signature from customer and left facility unit is function in offline mode at the time.
🔍Technician Findings
Found unit not working to do BP test
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Tech will be sent Key to Kiosk
Special Instructions: Please restore network connectivity and confirm full functionality.
Use this password to access the kiosk: E6QM2%PX
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed Dec 22, 2025
Tech advised Kiosk is not connecting to internet. Kiosk is offline in portal. Will need a follow up for a new Connectivity device.
📋
Outbound to +14059439810
Completed Dec 16, 2025
Carrie said the higi has been a nightmare for the last couple months. They cannot keep it working. There were 3 tech visits in Oct/Nov. Tops screen black, TS is blue with no sync. They rebooted, no change.
📅
WO-01326825 - Connectivity - ZT2776-4G - Oklahoma City - Sam's Club #8289
Dec 22, 2025 3:30pm – 4:30pm
Work Order: WO-01326825
Account: HIGI LLC
Customer Case Number: SD-331065
Location: Sam's Club #8289
Address: 5510 SW 5TH ST, Oklahoma City, OK 73128
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2016105538
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/22/2025
Scheduled Date/Time