Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
**Installed pc and new cradle point cell modem.
**After install I noticed the touchscreen was unresponsive.
**Reseated all connections and attempted to calibrate screen but still unresponsive. Spoke to Phil @L2 and a follow up for a touchscreen will need to be made
🔍Technician Findings
Unit OOS
⚠️Problem Description
Special Instructions: Store Intervention Follow up: No network issues found. Please restore network connectivity. Install a new PC and a cellular modem. Do not install a Wi-Fi router. Contact Jerry Ornelas with any questions.
Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📅
WO-01326841 - Repair - KMY8202F - Vernon - Stop&Shop 613
Dec 22, 2025 2:00pm – 3:00pm
Work Order: WO-01326841
Account: HIGI LLC
Customer Case Number: SD-327329
Location: Stop&Shop 613
Address: 10 Pitkin Road, Vernon, CT 06066
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-694
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/22/2025
Schedul