This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Tech replaced the top monitor and touch screen and network device. checked all functions and it working
Inspected kiosk for damage. No damage found. Wiped off kiosk, ad monitor, and touchscreen. Removed dust from kiosk. Disconnected unused devices and ensured all other connections were properly seated. Performed monitor calibration and BP test/calibration. User and stop button tests were completed without any issues. Completed PM. Kiosk is online and working with no faults.
🔍Technician Findings
Tech found the unit not working
⚠️Problem Description
Special Instructions: MSMQ round trip test failed. Kiosk fell offline
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Touchscreen unresponsive
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be shipped replacement WIFI Router.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order
Tech will be sent Key to Kiosk
Use this password to access the kiosk: 43FK9E!J
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Outbound to +16096558900
Completed Dec 16, 2025
Kathy confirmed that the top screen is Black, TS is on, but non responsive. Off line. They rebooted, no change.
Work Order: WO-01326864
Account: HIGI LLC
Customer Case Number: SD-331064
Location: Stop & Shop 810
Address: 1600 Perrineville Road, Monroe Township, NJ 08831
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-662
Contact Name:
Contact Phone:
Contact Email:
Due Date: