Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326871 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology Group — 483 Cranbury Rd, East Brunswick NJ, 08816

Dec 16, 2025 → Jan 4, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 4)
⏸ 5d excluded (parts wait + holding)
✓ SLA Met (26d early)
Dispatch 0.0d
Holding 4.4d (excluded)
Coordinators 9.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
4.4 days
Coordinators
9.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 16, 2025 Due: Jan 30, 2026 Completed: Jan 4, 2026 (26 days early)
📅
13.4 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552225
URGENT Philips WO Request
Closed
EPIQ 5 Ultrasound System Installed Product 71163245 - US217C0230
Priority
High
Origin
Email
Reason
New Case
Contact
Mariham Tawfik (US)
Owner
Shelby Robinson
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326871 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Dec 16, 2025 • Closed: Jan 4, 2026
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
4.4d
Scheduled
9.5d / 2.0d SLA
Closed
8.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 Cever received email from Mariham Tawfik <mariham.tawfik@univrad.com> confirming FSE onsite for Jan 2nd at 12 p.m.

12/22/2025 Cever received email from Mariham Tawfik <mariham.tawfik@univrad.com> asking for any Friday after 12 p.m. replied advising Jan 2nd at 12 was available

12/22/2025 Cever sent email to marihan.tawfik@univrad.com with updated date of Dec 30th at 2 :30 p.m.

12/16/2025 Cever sent email to Mariham Tawfik <mariham.tawfik@univrad.com> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System Installed Product 71163245 - US217C0230
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Dec 16, 3:17 PM
Case Number: 00552225
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 16, 3:31 PM
Work Order: WO-01326871
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Dec 16, 3:40 PM
From: Entered
To: Ready for Release
Duration in Previous: 8m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Dec 22, 2:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 5d 23h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-02T17:00:00.000+0000
🚨 10.0 business days
⏱️
5x Labor Added Jan 2, 4:13 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.75, 82, 84
⏳ 1.0 business days
✔️
Status: Completed by Jason Yenser Jan 4, 12:24 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 21h, 0m
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Jan 14, 10:06 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 9d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00552225
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 2, 12:00 PM
Created
Dec 16, 3:31 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03052676 Labor Open 2 $0.00 Jan 2, 4:13 PM
WL-03052677 Labor Open 1.75 $275.00 Jan 2, 4:13 PM
WL-03052678 Labor Open 2 $0.00 Jan 2, 4:13 PM
WL-03052679 Travel Open 82 $0.00 Jan 2, 4:13 PM
WL-03052680 Travel Open 84 $0.00 Jan 2, 4:13 PM
WL-03064437 Labor Open 0.016666666666667 $38.00 Jan 14, 10:06 AM

Details