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WO-01326877 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Sand Road Animal Hospital LLC — 136 Sand Rd, Falls Village CT, 06031

Dec 16, 2025 → Dec 22, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 22, 2025
🕐 Clock stopped: Completed (Dec 23)
✗ SLA Missed
Dispatch 0.0d
Material Management 1.4d
Coordinators 4.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
4.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 16, 2025 Due: Dec 24, 2025 Completed: Dec 23, 2025 (1 days early)
📅
4.5 days Total Age
⏱️
9.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552107
Midmark Service Request Dispatch Authorization - WO-00137893
Closed
Zone 2 WD Tripping the breaker. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 744505 002-10453-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christa Conte
Owner
Jessica Sells
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326877 (current) Invoiced
Repair • Darrell Hope
Created: Dec 16, 2025 • Closed: Dec 22, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 9.0 days stuck in "Closed"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Assigned
1.8d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/18 KSmith -- Scheduled for Monday with Christa. 9-11am

12/17/2025jsells

Ship To Name: Sand Road Animal Hospital LLC Ship To Address: 136 Sand Rd Ship To City/State: FALLS VILLAGE, CT 06031 Waybill (Tracking #): 1ZE444250372308013 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 17-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE


12/16/2025jsells

spoke with Grace, and I gave her the WO# and told her a coordinator will call to schedule

🔧 Work Performed
12/22, dhope, replaced check valve, ops checked, reported results to customer,,,,,
🔍 Technician Findings
12/22, dhope found check valve in need of replacement,,,,,,,,
⚠️ Problem Description
Zone 2 WD Tripping the breaker. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 744505 002-10453-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 16, 12:22 PM
Case Number: 00552107
Subject: Midmark Service Request Dispatch Authorization - WO-00137893
Status: Closed
📋
▶
2 Work Order Created Dec 16, 3:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 16, 4:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 15m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Dec 17, 12:29 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 20h 22m
👷
▶
2 Technician Assigned Dec 17, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
👷
▶
3 Technician Assigned Dec 18, 9:59 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 21h 7m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-22T15:00:00.000+0000
⏳ 3.0 business days
✔️
Status: Completed by Darrell Hope Dec 22, 7:32 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 9h
⏱️
▶
2 5x Labor Added Dec 22, 7:50 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From: Completed
To: Closed
Duration in Previous: 20m
⚠️ 9.5 business days
📄
▶
3 Status: Ready to Bill Jan 2, 4:42 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250434

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00552107
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Darrell Hope
Scheduled
Dec 22, 10:00 AM
Created
Dec 16, 3:50 PM
Invoice #
SM-250434

Work Details (5)

Name Type Status Qty Amount Date
WL-03045703 Labor Open 2.5 $0.00 Dec 22, 7:50 PM
WL-03045704 Labor Open 2.7333333333333 $302.50 Dec 22, 7:50 PM
WL-03045705 Labor Open 1.9833333333333 $0.00 Dec 22, 7:50 PM
WL-03045706 Travel Open 96 $110.00 Dec 22, 7:50 PM
WL-03045707 Travel Open 96 $0.00 Dec 22, 7:50 PM

Details