Midmark Service Request Dispatch Authorization - WO-00137913
Closed
Travel Zone 1
PROBLEM SUMMARY
NWD Step lose
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 744559 002-10459-00-216 1.00000
1/7/2026 CRamen spoke to David and scheduled repair for Friday 1/9/2026 with tech arrival between 8-10am.
1/5/2026 CRamen left a vm for a returned call to schedule for Friday 1/9/2026 with tech arrival between 8-10am.
1/5/2026 CRamen parts delivered 12/18
1/5 KKelch- placed in R/S due to tech not being in the area anymore
12/17/2025jsells
Ship To Name: Proactive MD Merrillville Health Center
Ship To Address: 387 E 84th Dr
Ship To City/State: Merrillville, IN 46410-6484
Waybill (Tracking #): 1ZE444250371831682
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10459-00-216 SERIAL #: DESCRIPTION: KIT, 204 STEP ASSY - PEBBLE GREY
12/16/2025 SRobinson-Sent email to davide@foundationpropertygroup.net with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
1/9/2026 Mike Huffman. Waited for exam room 1 to become available. Replaced the Kit, 204 step assembly. Completed the Service Request Authorization and obtained customer signature.
🔍Technician Findings
The step assembly is broken.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD Step lose
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 744559 002-10459-00-216 1.00000
To: davide@foundationpropertygroup.net
CC:
BCC:
Attachment: --none--
Subject: Midmark Exam / Procedure Chair Repair - WO-01326902
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your Exam / Procedure Chair (SN V1297694) and a work order has been created. That work order number is WO-01326902, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled
📅
WO-01326902 - Repair - 200 (Series) Tables and Chairs - Merrillville - Proactive MD Merrillville Health Center
Jan 9, 2026 10:00am – 12:00pm
Work Order: WO-01326902
Account: MIDMARK
Customer Case Number: SR 1509474 WO-00137913
Location: Proactive MD Merrillville Health Center
Address: 387 E 84th Dr, Merrillville, IN 46410-6484
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V1297694
Contact Name: David Swain
Conta
PDF
SRA_WO-00137913_ver1
Dec 16, 2025
JPG
WO-01326902 service request authorization
Jan 9, 2026
JPG
WO-01326902 parts received
Jan 9, 2026
Timeline
📞
Case Linked Dec 16, 1:43 PM
Case Number:00552154
Subject:Midmark Service Request Dispatch Authorization - WO-00137913
Status:Closed
📋
▶
2
Work Order Created Dec 16, 5:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Dec 17, 9:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 31m
🚨14.0 business days
🆕
Status: Entered by Kaitlyn KelchJan 5, 4:05 PM
From:Assigned, Entered
To:Entered, Reschedule
Duration in Previous:19d 7h, 0m
👷
▶
2
Status: Assigned Jan 5, 5:07 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Mike Huffman
⏳2.9 business days
🗓️
▶
2
Status: Scheduled Jan 7, 3:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-09T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMANJan 9, 9:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 17h
⏱️
3x Labor Added Jan 9, 9:44 AM
Type:Labor, Travel
Status:Open
Qty:1.5, 64
⏱️
▶
2
2x Labor Added Jan 9, 6:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 35m, 0m
⏳2.7 business days
📄
▶
3
Status: Ready to Bill Jan 13, 1:46 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251082
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)