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WO-01326904 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Ahava Medical — 16 Sumner Pl, BROOKLYN NY, 11206

Dec 16, 2025 → Jan 7, 2026

✅ Completed
P4 4 business days from creation
Target: Dec 22, 2025
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Completed (Jan 7)
⏸ 14d excluded (parts wait + holding)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 11.3d
Coordinators 7.2d
Field Work 1.9d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.3 days
Over SLA
Coordinators
7.2 days
Over SLA
Field Work
1.9 days
Billing
1.5 days
Created: Dec 16, 2025 Due: Jan 8, 2026 Completed: Jan 7, 2026 (1 days early)
📅
16.2 days Total Age
⏱️
11.3d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
11.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00552160
Midmark Service Request Dispatch Authorization - WO-00137914
Closed
Travel Zone 1 PROBLEM SUMMARY NWD-no foot function ADDITIONAL NOTES Unit is located on the 3rd Floor. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
David Greenfield
Owner
Shelby Robinson
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326904 (current) Invoiced
Repair • David Trost
Created: Dec 16, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 11.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Awaiting Parts
11.3d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
4.5d / 1.0d SLA
WO Correction Needed
1.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-12 DT FSR DOES NOT HAVE THE SAME WO NUMBER AS THE WORK ORDER. POSSIBLE WHY IT WAS DELETED...??

1.12 M. Bateman Email sent to tech asking him to attach the completed SRA and close the WO correction.

1/12/2025 NSuarez SRA has not yet been filled out.

1/9/2026 NSuarez SRA needs to be completed.

1/7/26 RBerry- Updated due date based on Midmark's request to close WO on 1/6/26. Removed delay code.


1/7 SRogers: Moving WO to serviced on behalf of the tech.

1/7 KSmith -- Chatter reminder to FSE to close WO out today

1/6/2026jsells

Hello, EMSAR,

Please close this work order and submit the invoice to Midmark for the work completed to date. Thank you!

1/6 KSmith -- Email attached from Midmark, "Please close this work order and submit the invoice to Midmark for the work completed to date. Thank you!"

1/5 KSmith -- Per Midmark, "We have not heard back from the customer, but it does sound like they are working with the sales rep. We will be in touch once they respond. "

1/5 KSmith -- Followed up with Midmark regarding SR

12/29 KSmith -- Per Midmark, "It appears we emailed them an after-evaluation estimate and gave them until the end of the day on 12/31 to respond. We have not heard from the customer at this time, so please keep this open. "

12/29 KSmith -- Followed up with Midmark regarding parts

12/17/25 RBerry- Spoke with David Greenfield, scheduled for 12/22/25 with arrival time between 8-10AM. 


12/16/2025 SRobinson-Sent email to david@ahavamedical.com with WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
12-22 dt Confirmed unit had no foot function. Upon inspection of the PC board, I noticed that the fuse leading to the footrest was blown. Swapped connections from base to foot.. foot rest began to function. PC board at fault. Will follow up with the customer to see if we get approval for replacement sorry thank you so much Main board 002-1069-00. $1514.00 customer needs written quote
🔍 Technician Findings
12-22 dt Confirmed unit had no foot function. Upon inspection of the PC board, I noticed that the fuse leading to the footrest was blown. Swapped connections from base to foot.. foot rest began to function. PC board at fault. Will follow up with the customer to see if we get approval for replacement sorry thank you so much Main board 002-1069-00. $1514.00 customer needs written quote
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY NWD-no foot function ADDITIONAL NOTES Unit is located on the 3rd Floor. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 641 (Series) Power Procedures Chair

Timeline

📞
Case Linked Dec 16, 1:51 PM
Case Number: 00552160
Subject: Midmark Service Request Dispatch Authorization - WO-00137914
Status: Closed
📋
▶
2 Work Order Created Dec 16, 5:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
4 Technician Assigned Dec 17, 9:18 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 30m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-22T13:45:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
🔧
Status: Tech On Site by David Trost Dec 22, 9:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
▶
3 2x Labor Added Dec 22, 4:59 PM
2x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087148
Status: Closed
📦
Status: Awaiting Parts by David Trost
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 7h 14m
⏱️
Labor Added Dec 22, 5:11 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 11.9 business days
🔄
Status: Reschedule by Kourtney Smith Jan 6, 8:41 AM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 14d 15h
✔️
Status: Completed by Shawn Rogers Jan 7, 8:30 AM
From: Reschedule
To: Completed
Duration in Previous: 23h 49m
🏁
Status: Closed by David Trost Jan 7, 5:12 PM
From: Completed
To: Closed
Duration in Previous: 8h 41m
⏳ 2.8 business days
✏️
Status: WO Correction Needed by Nancy Suarez Jan 9, 12:37 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 19h
🏁
Status: Closed by David Trost Jan 9, 6:45 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 7m
⏳ 1.7 business days
✏️
Status: WO Correction Needed by Nancy Suarez Jan 12, 11:28 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 16h
🏁
Status: Closed by David Trost Jan 12, 5:19 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 51m
📄
▶
3 Status: Ready to Bill Jan 13, 10:37 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-251056

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 11.3 business days (threshold: 3.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📞
Case 00552160
Closed
📦
Parts Order 00087148
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
David Trost
Scheduled
N/A
Created
Dec 16, 5:44 PM
Invoice #
SM-251056

Work Details (3)

Name Type Status Qty Amount Date
WL-03045483 Labor Open 1.25 $0.00 Dec 22, 4:59 PM
WL-03045485 Travel Open 24 $110.00 Dec 22, 4:59 PM
WL-03045486 Labor Open 1.25 $137.50 Dec 22, 5:11 PM

Details