Midmark Service Request Dispatch Authorization - WO-00137948
Closed
Zone 2
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer.
Ship Exchanged Open 744630 002-10251-00 1.00000
12/29 KKelch called Riley to schedule for 12/31 between 12 and 2 pm. She let me know that they are only open half a day on the 31st, I offered 1/5 between 9 and 11 am. Customer confirmed.
12/26 KKelch called Riley to schedule for 12/31 between 12 and 2 pm. Left VM.
12/18/2025jsells
Ship To Name: Bowling Green Veterinary Clinic
Ship To Address: 1230 Business Highway 61
Ship To City/State: BOWLING GREEN, MO 63334
Waybill (Tracking #): 1ZE444250371712051
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 18-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE
12/17/2025jsells
called Riley to give the work order number and that a coordinator will call them to schedule the shipment, parts are shipping
🔧Work Performed
Pm completed
🔍Technician Findings
No issue found
⚠️Problem Description
Zone 2
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer.
Ship Exchanged Open 744630 002-10251-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📞
Call
Completed Dec 29, 2025
12/29 KKelch called Riley to schedule for 12/31 between 12 and 2 pm. She let me know that they are only open half a day on the 31st, I offered 1/5 between 9 and 11 am. Customer confirmed.
📞
Call
Completed Dec 26, 2025
12/26 KKelch called Riley to schedule for 12/31 between 12 and 2 pm. Left VM.
📋
Outbound to +15733243145
Completed Dec 17, 2025
called Riley to give the work order number and that a coordinator will call them to schedule the shipment, parts are shipping
📅
WO-01326944 - Preventive Maintenance - M11 (Series) - BOWLING GREEN - Bowling Green Veterinary Clinic
Jan 5, 2026 10:00am – 12:00pm
Work Order: WO-01326944
Account: MIDMARK
Customer Case Number: SR 1509226 WO-00137948
Location: Bowling Green Veterinary Clinic
Address: 1230 Business Highway 61, BOWLING GREEN, MO 63334
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2693230
Contact Name: Riley Whitebread
Contact Phone