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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326949 ↗ ServiceMax

FERNO • Repair • P3

📍 TARRANT COUNTY MEDICAL EXAMINER — 200 FELIKS GWOZDE PLACE, FORT WORTH TX, 76104

Dec 17, 2025 → Dec 28, 2025

✅ Completed
P3 3 business days from creation
Target: Dec 22, 2025
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Completed (Dec 29)
✗ SLA Missed (6d late)
Dispatch 0.0d
Coordinators 10.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.0 days
Over SLA
Billing
0.0 days
Created: Dec 17, 2025 Due: Dec 24, 2025 Completed: Dec 29, 2025 (4 days late)
📅
8.1 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
11.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552243
PCS2502066 Tarrant county, Rufus Dill
Closed
***PART RETURN IS REQUIRED IF RMA IS NOT IN BOX, Email ferno@emsar.com for label*** tables have sharp edges. be very careful. return the bad tables. Part ID: 1525084 Return Parts: Yes TABLE TOP, 101-H OPERATING
Priority
Standard
Origin
Email
Reason
New Case
Contact
Julie Morris
Owner
Sherry Reich
Created
Dec 16, 2025
Work Orders from this Case (4)
WO-01326946 Invoiced
Repair • Chane Lacy
Created: Dec 17, 2025 • Closed: Dec 28, 2025
WO-01326948 Invoiced
Repair • Chane Lacy
Created: Dec 17, 2025 • Closed: Dec 28, 2025
WO-01326949 (current) Invoiced
Repair • Chane Lacy
Created: Dec 17, 2025 • Closed: Dec 28, 2025
WO-01326951 Invoiced
Repair • Chane Lacy
Created: Dec 17, 2025 • Closed: Dec 28, 2025
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19 KKelch called Rufus back to schedule for 12/23 between 10 and 12 pm. Customer confirmed. Call logged on WO-01326951

12/19 KKelch called Rufus to schedule for 12/23 between 10 and 12 pm. Left VM. Call logged on WO-01326946

12/17/25 SReich

Carrier

R + L Carriers

(800)543-5589

Pickup Number:
102373797

PO:
PCS2502066


Ferno-Washington Inc

70 Weil Way Wilmington, OH 45177

Wed, December 17, 2025

Ready 8:00 AM - 4:30 PM

TARRANT COUNTY MEDICAL EXAMINER

200 FELIKS GWOZDE PLACE Fort Worth, TX 76104

Fri, December 19, 2025


12/17/25 SReich - Spoke to Rufus, gave him the WO # and told him someone would be reaching out to schedule.  

🔧 Work Performed
After inspection this unit has sharp edges on the table top. I have removed and replaced the table with the new one provided by Ferno.
🔍 Technician Findings
Unit has sharp edges
⚠️ Problem Description
***PART RETURN IS REQUIRED IF RMA IS NOT IN BOX, Email ferno@emsar.com for label*** tables have sharp edges. be very careful. return the bad tables. Part ID: 1525084 Return Parts: Yes TABLE TOP, 101-H OPERATING
📄 Description
Ferno Model 101-H Embalming Table

Timeline

📞
Case Linked Dec 16, 3:45 PM
Case Number: 00552243
Subject: PCS2502066 Tarrant county, Rufus Dill
Status: Closed
📋
▶
2 Work Order Created Dec 17, 9:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 18, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 30m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 19, 11:47 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-23T16:00:00.000+0000
📦
Parts Requested Dec 19, 3:47 PM
Order: 00087064
Status: Closed
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Dec 28, 7:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 7h, 0m
⚠️ 6.0 business days
📄
▶
3 Status: Ready to Bill Jan 5, 3:32 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 8.0 business days
🧾
Invoice Created Jan 14, 9:52 AM
Invoice Number: SM-250506

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00552243
Closed
📦
Parts Order 00087064
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 23, 11:00 AM
Created
Dec 17, 9:39 AM
Invoice #
SM-250506

Work Details (1)

Name Type Status Qty Amount Date
WL-03048555 Labor Open 1 $130.00 Dec 28, 7:37 PM

Details