Q-00031423
Annual Equipment PM
2 Ferno power cots, 1 Ferno stair chair and 2 Stryker stair chairs need PM.
Any parts TBD if needed.
Technician to obtain SN's when on site
https://www.ebiotrack.com/inspection.php?iid=31978
1/2/25 DPatton - travel billed on Ferno warranty wo
12/30 PBonang: Completed ebt link at 9:30pm and realized no sync button.
12/24 PBonang: scheduled for 12/30 with Chief McNally
12/24 PBonang: Called and left message for the chief to schedule his pm's for 12/30.
12/22 KSmith -- Automatic message that call could not go through. Will try again later. Sending email to schedule for 12/30 on WO-01323969
12/18 KSmith -- Josh was in a meeting. Advised to email. Let them know I've sent 4 emails already but would send another one. Calls/emails logged on WO-01323969
Ferno Washington Inc - Power X1
Serial #: 20F006386 - Asset ID: 13273292
Ferno Washington Inc - Transcend PowerTraxx
Serial #: 24C204141 - Asset ID: 13273294
Ferno Washington Inc - Power X1
Serial #: 20F006385 - Asset ID: 13273295
Stryker Medical - 6252 Stair-Pro
Serial #: 141039144 - Asset ID: 13273296
Stryker Medical - 6252 Stair-Pro
Serial #: 1909010000208 - Asset ID: 13273297
⚠️Problem Description
Q-00031423
Annual Equipment PM
2 Ferno power cots, 1 Ferno stair chair and 2 Stryker stair chairs need PM.
Any parts TBD if needed.
Technician to obtain SN's when on site
https://www.ebiotrack.com/inspection.php?iid=31978
📅
WO-01326972 - Preventive Maintenance - Howland - Howland Fire & EMS - Willow St.
Dec 30, 2025 12:00pm – 3:00pm
Work Order: WO-01326972
Account: Howland Fire & EMS (Central Maine Highlands Fire & EMS Dist)
Customer Case Number:
Location: Howland Fire & EMS - Willow St.
Address: 12 Willow Street, Howland, ME 04448
Manufacturer:
Model #:
Serial #:
Contact Name: Josh McNally
Contact Phone: (207) 732-7195
Con
Timeline
📞
Case Linked Dec 3, 5:55 AM
Case Number:00548257
Subject:Howland Fire & EMS - Willow St. (needs quote)
Status:Closed
🚨11.0 business days
📋
▶
2
Work Order Created Dec 17, 10:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 17, 12:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 57m
⚠️7.7 business days
🗓️
▶
2
Status: Scheduled Dec 26, 5:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Paul Bonang
Scheduled For:2025-12-30T17:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Paul BonangDec 30, 12:46 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 6h
✔️
Status: Completed by Paul BonangDec 30, 9:34 PM
From:Tech On Site
To:Completed
Duration in Previous:8h 47m
⏱️
▶
2
7x Labor Added Dec 31, 5:44 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Completed
To:Closed
Duration in Previous:20h 11m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Jan 2, 3:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 2, 4:00 PM
Invoice Number:SM-250419
Bottlenecks
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)