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WO-01326979 ↗ ServiceMax

COTTAGE HOSE AMBULANCE CORP • Repair • P7

📍 COTTAGE HOSE AMBULANCE CORP.INC. - Service — 2 GREENFIELD ROAD, Carbondale PA, 18407

Dec 17, 2025 → Mar 9, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 29, 2025
✗ SLA Missed (14 biz days late)
Active: 21 biz days
Paused: 34 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸27d
⏸ Clock Paused
Status: Awaiting Parts
Dec 17 → Jan 28, 2026
27 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Entered
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
7d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 10, 2026
7 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 10 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 23, 2026
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 13 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 9, 2026
7 business days (counted)
Running total: 20 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 21 of 7 biz days used
Created: Dec 17, 2025 Completed: Mar 10, 2026
Business Days Used 21 / 7
0 7d budget +14d over
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0 / 7
Dec 17 → Dec 17 L2 Screening ▶ Running 0 0 / 7
Dec 17 → Jan 28 Awaiting Parts ⏸ Paused 27
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 7
Jan 28 → Jan 30 Assigned ▶ Running 2 2 / 7
Jan 30 → Jan 30 Entered ▶ Running 0 2 / 7
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 2 / 7
Jan 30 → Feb 10 Assigned ▶ Running 7 9 / 7
Feb 10 → Feb 11 Scheduled ▶ Running 1 10 / 7
Feb 11 → Feb 11 Tech On Site ▶ Running 0 10 / 7
Feb 11 → Feb 23 Awaiting Parts ⏸ Paused 7
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 10 / 7
Feb 23 → Feb 26 Assigned ▶ Running 3 13 / 7
Feb 26 → Mar 9 Scheduled ▶ Running 7 20 / 7
Mar 9 → Mar 10 Tech On Site ▶ Running 1 21 / 7
Dispatch 0.2d
Material Management 35.4d
Coordinators 24.2d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
35.4 days
Over SLA
Coordinators
24.2 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Dec 17, 2025 Due: Mar 2, 2026 Completed: Mar 10, 2026 (7 days late)
📅
55.4 days Total Age
⏱️
28.0d in Awaiting Parts Longest Stage
🔄
18 transitions Status Changes
⚠️
50.6d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 11, 2026
Visit 2 Mar 9, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552153
EMS L2 Review
Closed
Q-00031649 Stryker stretcher, SN 1904003500041 Broke the left hand side Right side was recently serviced on WO-01317106. Customer is also getting a new ambulance, if they have on site when tech is out for repairs, they would like a PM done. Tony will call us when purchased and give us the equipment information. FYI. Part needed 1 PL ratchet assembly, 6506-700-006
Priority
High
Origin
Phone
Reason
New Case
Contact
Tony Balinas
Owner
Kimberly Hardison
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326979 (current) Invoiced
Repair • Chris Galasso
Created: Dec 17, 2025 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 28.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
35.4d / 3.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
12.8d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26 MOwens Called and spoke to Tony Balinas. I told him the tech has the correct part now. I offered the first opening on the tech's scheduled of 3/9 for the visit. He said that will work for him. Arrival between 11-12.

2/24/26 RBerry- Updated due date based on parts. Removed delay code.


2/11 KWeiss, Tech contacted L2 while onsite. Tech received part labeled with the correct p/n but incorrect part. Filled out RMA and reordered part.

2/10 MOwens Called to speak to Tony Balinas. Left a vm for him to call back to schedule the repair visit. Tony called back and the repair visit is scheduled for 2/11 with arrival between 11-12.

2/10 MOwens per LYoder regarding parts shipped to CGalasso tracking 1ZC1G8750319312556 delivered on the 6th

2/9 MOwens Sent chatter to CRamen and Lawrence asking when the parts shipped to Chris G.

2/4/2026 CRamen spoke to LYoder about in scheduling meeting and he will see to it that Brandon ships out


2/3/26 RBerry- Chattered: @Brandon Green​ @Lawrence Yoder​ Were these parts sent to Chris Galasso?


1/30/2026 CRamen removing from Brandon so Melissa can assign to CGalasso. @Lawrence Yoder​ @Matthew Bateman​ @Brandon Green​ @Melissa Owens​ parts are to deliver to Brandon today. It was mistakenly put on Brandon and needs to go to Chris Galasso. Can we get a shipping label to Brandon asap so he can ship to Chris or the facility so this can get scheduled asap


1/30/2026 CRamen parts deliver today


1/29/2026 CRamen 1Z01E3E70390994653 No ETA yet


1/28 MOwens Sent chatter to CRamen asking if Brandon can take this one.

🔧 Work Performed
PULLED RATCHET ASSEMBLY, FOUND REPLACEMENT RATCHET ASSEMBLY RECEIVED WAS A RIGHT SIDE RATCHET SENT IN LEFT SIDE LABELED BAG; SPOKE TO KEITH WEISS WHO ENTERED RMA FOR CORRECT PART; REINSTALLED ORIGINAL PART WHICH AGAIN TESTED AS OPERATING AS EXPECTED 3.9.26 REPLACED PL RATCHET ASSEMBLY; TESTED GOOD
🔍 Technician Findings
COULD NOT REPRODUCE ISSUE WITH PATIENT LEFT RATCHET; SITE WOULD LIKE CHANGED OUT OF CAUTION
⚠️ Problem Description
Q-00031649 Stryker stretcher, SN 1904003500041 Broke the left hand side Right side was recently serviced on WO-01317106. Customer is also getting a new ambulance, if they have on site when tech is out for repairs, they would like a PM done. Tony will call us when purchased and give us the equipment information. FYI. Part needed 1 PL ratchet assembly, 6506-700-006 https://www.ebiotrack.com/workorder.php?wo=70426
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 16, 1:42 PM
Case Number: 00552153
Subject: EMS L2 Review
Status: Closed
📋
2 Work Order Created Dec 17, 10:45 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Dec 17, 10:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
🚨 28.0 business days
📅
Status: Ready for Scheduling by Melissa Barrett Jan 28, 11:07 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 42d 0h
👷
2 Technician Assigned Jan 28, 6:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 1m
🔩
2x Parts Added Jan 29, 8:19 AM
Type: Parts, Expenses
Status: Open
Qty: 1
2.0 business days
🆕
Status: Entered by Charles Ramen Jan 30, 3:16 PM
From: Assigned
To: Entered
Duration in Previous: 1d 21h
📅
Status: Ready for Scheduling by Kimberly Hardison Jan 30, 4:22 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 6m
👷
2 Technician Assigned Jan 30, 4:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
3.9 business days
💵
Expenses Added Feb 4, 5:18 PM
Type: Expenses
Status: Open
Qty: 1
4.8 business days
🗓️
2 Status: Scheduled Feb 10, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-11T17:00:00.000+0000
2.0 business days
🔧
Status: Tech On Site by Chris Galasso Feb 11, 1:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
📦
3 Parts Requested Feb 11, 3:36 PM
Parts Requested → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090193
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 39m
⏱️
4x Labor Added Feb 11, 4:21 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3, 2, 152
⏱️
2x Labor Added Feb 11, 11:18 PM
Type: Labor, Travel
Status: Open
Qty: 3, 161
⚠️ 7.1 business days
📅
Status: Ready for Scheduling by Audrey Tharp Feb 23, 8:56 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 11d 17h
🔩
2x Parts Added Feb 23, 9:11 AM
Type: Parts, Expenses
Status: Open
Qty: 1
👷
2 Technician Assigned Feb 23, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 54m
4.0 business days
📅
2 Dispatch Scheduled Feb 26, 2:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2d 22h
⚠️ 8.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 9, 12:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 21h
⏱️
3 4x Labor Added Mar 9, 10:50 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 10h 12m
🏁
Status: Closed by Chris Galasso
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 5.1 business days
📄
Status: Ready to Bill by Diane Patton Mar 16, 10:14 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 6d 11h, 0m
💰
Status: Invoiced by Diane Patton Mar 16, 10:22 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🚨 80.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-256590

Bottlenecks

Awaiting Parts
Duration: 28.0 business days (threshold: 3.0 business days)
Exceeded by 25.0 business days
Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Assigned
Duration: 7.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business days
Awaiting Parts
Duration: 7.4 business days (threshold: 3.0 business days)
Exceeded by 4.4 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00552153
Closed
📦
Parts Order 00086903
Closed
📦
Parts Order 00090192
Closed
📦
Parts Order 00090193
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Chris Galasso
Scheduled
Mar 9, 11:30 AM
Created
Dec 17, 10:45 AM
Invoice #
SM-256590

Work Details (15)

Name Type Status Qty Amount Date
WL-03082967 Parts Open 1 $0.00 Jan 29, 8:19 AM
WL-03082968 Expenses Open 1 $0.00 Jan 29, 8:19 AM
WL-03091731 Expenses Open 1 $0.00 Feb 4, 5:18 PM
WL-03101574 Labor Open 3 $0.00 Feb 11, 4:21 PM
WL-03101575 Labor Open 2 $0.00 Feb 11, 4:21 PM
WL-03101576 Travel Open 152 $0.00 Feb 11, 4:21 PM
WL-03101577 Expenses Open 1 $0.00 Feb 11, 4:21 PM
WL-03102425 Labor Open 3 $0.00 Feb 11, 11:18 PM
WL-03102426 Travel Open 161 $0.00 Feb 11, 11:18 PM
WL-03115912 Parts Open 1 $556.80 Feb 23, 9:11 AM
WL-03115913 Expenses Open 1 $0.00 Feb 23, 9:11 AM
WL-03136705 Labor Open 3.5 $0.00 Mar 9, 10:50 PM
WL-03136706 Labor Open 0.75 $0.00 Mar 9, 10:50 PM
WL-03136707 Travel Open 163 $0.00 Mar 9, 10:50 PM
WL-03136708 Expenses Open 1 $0.00 Mar 9, 10:50 PM

Details