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WO-01326981 ↗ ServiceMax

Vera Whole Health • Inspection • PSM

📍 Vera Whole Health - Sand Point — 4540 Sandpoint Way NE, Suite 100, Seattle WA, 98105

Dec 17, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (38 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Assigned
Dec 17 → Feb 25, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 48 of ? biz days used
Created: Dec 17, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0
Dec 17 → Feb 25 Assigned ▶ Running 46 46
Feb 25 → Feb 26 Scheduled ▶ Running 1 47
Feb 26 → Feb 27 Tech On Site ▶ Running 1 48
Dispatch 0.0d
Coordinators 49.0d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.0 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Dec 17, 2025 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
48.3 days Total Age
⏱️
46.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
48.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552322
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 81 https://www.ebiotrack.com/inspection.php?iid=31972
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shannon O'Hara
Owner
Shelby Robinson
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01326981 (current) Invoiced
Inspection • Tim Holman
Created: Dec 17, 2025 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 241 days old
🚨
Primary Delay 46.8 days stuck in "Assigned"
⏱️
Total Delay 48.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
46.8d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-25 Mburris called spoke with Tanka and set 2-26 1pm

🔧 Work Performed
inspect, calibrate and PM 81 items
🔍 Technician Findings
inspections
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 81 https://www.ebiotrack.com/inspection.php?iid=31972

Timeline

📞
Case Linked Dec 17, 6:00 AM
Case Number: 00552322
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 17, 10:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 17, 12:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 25m
🚨 47.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 10:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-26T21:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Tim Holman Feb 26, 2:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
⏱️
2x Labor Added Feb 26, 3:21 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 22
⏱️
▶
2 3x Labor Added Feb 26, 9:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site
To: Completed
Duration in Previous: 7h 4m
🏁
Status: Closed by Tim Holman Feb 26, 9:41 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.3 business days
🔩
▶
4 Parts Added Mar 3, 1:05 PM
Parts Added → Status: Ready to Bill → Status: Invoiced → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4d 15h, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-255474

Bottlenecks

Assigned
Duration: 46.8 business days (threshold: 4.0 business hours)
Exceeded by 46.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00552322
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tim Holman
Scheduled
Feb 26, 4:00 PM
Created
Dec 17, 10:47 AM
Invoice #
SM-255474

Work Details (6)

Name Type Status Qty Amount Date
WL-03121508 Labor Open 1.5 $0.00 Feb 26, 3:21 PM
WL-03121509 Travel Open 22 - Feb 26, 3:21 PM
WL-03122337 Labor Open 4 $1,695.00 Feb 26, 9:34 PM
WL-03122338 Labor Open 1.5 $0.00 Feb 26, 9:34 PM
WL-03122339 Travel Open 30 - Feb 26, 9:34 PM
WL-03127876 Parts Open 1 $297.00 Mar 3, 1:05 PM

Details