Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326990 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Matthew Sebzda Trunk Stock — 356 Fox Ridge Lane, Moncks Corner SC, 29461

Dec 17, 2025 → Jan 16, 2026

✅ Completed
PC Per client agreement
Target: Jan 17, 2026
🕐 Clock stopped: Completed (Jan 16)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 23.8d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
23.8 days
Over SLA
Field Work
0.0 days
Created: Dec 17, 2025 Due: Jan 17, 2026 Completed: Jan 16, 2026 (1 days early)
📅
23.0 days Total Age
⏱️
18.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
22.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 22, 2025
Visit 2 Jan 12, 2026
Visit 3 Jan 14, 2026
Visit 4 Jan 15, 2026
Visit 5 Jan 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551989
New Training Request
Closed
Course: Midmark Progeny Technician: Matt Sebzda Start Date: 2026-01-13 Mentor: N/A Notes: Training in Chicago
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326990 (current) Invoiced
Cross-Training • Matthew Sebzda
Created: Dec 17, 2025 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 18.8 days stuck in "Scheduled"
⏱️
Total Delay 22.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
18.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
drifting swing arm on unit 12/22 axiom training online 1/12 axiom training online 1/14 axiom training online 1/15 axiom training online 1/16 1/16: Completed all training online assigned in midmark axiom
🔍 Technician Findings
12/22: OJT repair of drift arm in Augusta, GA
⚠️ Problem Description
Course: Midmark Progeny Technician: Matt Sebzda Start Date: 2026-01-13 Mentor: N/A Notes: Training in Chicago

Timeline

📞
Case Linked Dec 16, 9:47 AM
Case Number: 00551989
Subject: New Training Request
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 17, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
⏱️
2x Labor Added Dec 22, 5:41 PM
Type: Labor
Status: Open
Qty: 3, 2
⏱️
Labor Added Dec 22, 5:51 PM
Type: Labor
Status: Open
Qty: 3
👷
▶
4 Technician Assigned Dec 23, 12:42 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 1h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-13T14:00:00.000+0000, 2026-01-12T14:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚗
2x Travel Added Dec 23, 3:03 PM
Type: Travel
Status: Open
Qty: 142
🚨 15.0 business days
⏱️
Labor Added Jan 12, 4:42 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.9 business days
⏱️
Labor Added Jan 14, 6:12 PM
Type: Labor
Status: Open
Qty: 2
⏱️
Labor Added Jan 15, 4:34 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Jan 16, 11:04 AM
Type: Labor
Status: Open
Qty: 4.5
✔️
Status: Completed by Matthew Sebzda Jan 16, 11:10 AM
From: Scheduled
To: Completed
Duration in Previous: 23d 22h
🏁
Status: Closed by Matthew Sebzda Jan 16, 11:17 AM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Jan 20, 10:40 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 23h, 0m
🚨 69.9 business days
🧾
Invoice Created Apr 27, 8:23 AM
Invoice Number: SM-251709

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 18.8 business days (threshold: 2.0 business days)
Exceeded by 16.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00551989
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Matthew Sebzda
Scheduled
Jan 12, 9:00 AM
Created
Dec 17, 11:10 AM
Invoice #
SM-251709

Work Details (9)

Name Type Status Qty Amount Date
WL-03045520 Labor Open 3 $0.00 Dec 22, 5:41 PM
WL-03045521 Labor Open 2 $0.00 Dec 22, 5:41 PM
WL-03045536 Labor Open 3 $0.00 Dec 22, 5:51 PM
WL-03046457 Travel Open 142 $0.00 Dec 23, 3:03 PM
WL-03046458 Travel Open 142 $0.00 Dec 23, 3:03 PM
WL-03062136 Labor Open 1 $0.00 Jan 12, 4:42 PM
WL-03065307 Labor Open 2 $0.00 Jan 14, 6:12 PM
WL-03066795 Labor Open 1 $0.00 Jan 15, 4:34 PM
WL-03067833 Labor Open 4.5 $0.00 Jan 16, 11:04 AM

Details