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WO-01326994 ↗ ServiceMax

PHMC - Public Health Management Corporation • Inspection • PSM

📍 PHMC RHD Fernwood — 2100 W Girard Ave, Philadelphia PA, 19130

Dec 17, 2025 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (44 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 23, 2025
4 business days (counted)
Running total: 4 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Dec 23 → Feb 10, 2026
32 business days (counted)
Running total: 36 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Feb 10 → Mar 9, 2026
18 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Dec 17, 2025 Completed: Mar 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 23 Ready for Scheduling ▶ Running 4 4
Dec 23 → Feb 10 Assigned ▶ Running 32 36
Feb 10 → Mar 9 Scheduled ▶ Running 18 54
Mar 9 → Mar 9 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Coordinators 56.0d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.0 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Dec 17, 2025 Due: Feb 27, 2026 Completed: Mar 9, 2026 (9 days late)
📅
55.0 days Total Age
⏱️
32.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
52.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552323
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 10 https://www.ebiotrack.com/inspection.php?iid=31973
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sophia Figgs-Riley
Owner
Shelby Robinson
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01326994 (current) Invoiced
Inspection • Philip Krogstad
Created: Dec 17, 2025 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 241 days old
🚨
Primary Delay 32.8 days stuck in "Assigned"
⏱️
Total Delay 52.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
32.8d / 0.5d SLA
Scheduled
18.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23 MOwens Sophia called in and wants to reschedule for 3/9 because of the snow storm. I confirmed that date is availalle for the tech.

2/10 MOwens Spoke with Sophia. This location is scheduled for 2/24 with arrival around 11am

🔧 Work Performed
Performed annual equipment inspection (7 pcs). worked with staff to find all equipment.
🔍 Technician Findings
Check in with security. Perform annual equipment inspection.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 10 https://www.ebiotrack.com/inspection.php?iid=31973

Timeline

📞
Case Linked Dec 17, 6:00 AM
Case Number: 00552323
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 17, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Dec 23, 12:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 1h
🚨 33.0 business days
🗓️
▶
2 Status: Scheduled Feb 10, 4:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-24T16:00:00.000+0000
⚠️ 8.9 business days
📅
Dispatch Scheduled by Melissa Owens Feb 23, 11:44 AM
Scheduled For: 2026-03-09T15:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Philip Krogstad Mar 9, 12:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 18h
⏱️
▶
2 3x Labor Added Mar 9, 12:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From: Tech On Site
To: Completed
Duration in Previous: 39m
🏁
Status: Closed by Philip Krogstad Mar 9, 6:42 PM
From: Completed
To: Closed
Duration in Previous: 5h 55m
📄
▶
2 Status: Ready to Bill Mar 10, 4:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Mar 13, 6:18 PM
Invoice Number: SM-256103

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 32.8 business days (threshold: 4.0 business hours)
Exceeded by 32.3 business days
Scheduled
Duration: 18.3 business days (threshold: 2.0 business days)
Exceeded by 16.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📞
Case 00552323
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Philip Krogstad
Scheduled
Mar 9, 11:00 AM
Created
Dec 17, 11:17 AM
Invoice #
SM-256103

Work Details (3)

Name Type Status Qty Amount Date
WL-03135851 Labor Open 0.25 $0.00 Mar 9, 12:43 PM
WL-03135852 Labor Open 0.75 $1,495.00 Mar 9, 12:43 PM
WL-03135853 Travel Open 4 $0.00 Mar 9, 12:43 PM

Details