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WO-01326999 ↗ ServiceMax

MT. VERNON FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Mt Vernon Fire Department - W. Gambier — 200 W Gambier, Mt Vernon OH, 43050

Dec 17, 2025 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (49 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Dec 17 → Feb 26, 2026
47 business days (counted)
Running total: 47 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 16, 2026
12 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Dec 17, 2025 Completed: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0
Dec 17 → Feb 26 Assigned ▶ Running 47 47
Feb 26 → Mar 16 Scheduled ▶ Running 12 59
Mar 16 → Mar 16 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 60.2d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.2 days
Over SLA
Field Work
1.0 days
Created: Dec 17, 2025 Due: Mar 31, 2026 Completed: Mar 16, 2026 (15 days early)
📅
59.6 days Total Age
⏱️
47.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
60.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
41 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552314
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 14 Pcs https://www.ebiotrack.com/inspection.php?iid=31965
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chad Christopher, Chief
Owner
Kimberly Hardison
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01326999 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Dec 17, 2025 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 241 days old
🚨
Primary Delay 47.9 days stuck in "Assigned"
⏱️
Total Delay 60.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
47.9d / 0.5d SLA
Scheduled
12.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/25 NatoshaB - Updated due date to 3/31/26 (previously Feb). Last PM service occurred in Sept 2025

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 160940511 - Asset ID: 13208530 Stryker Medical - 6506 PowerPro Serial #: 180541354 - Asset ID: 13208531 Stryker Medical - 6506 PowerPro Serial #: 2104003500962 - Asset ID: 13208535 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-268965 - Asset ID: 13208526 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-268968 - Asset ID: 13208523 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-268969 - Asset ID: 13208529 Stryker Medical - 6506 PowerPro Serial #: 160841702 - Asset ID: 13208532 Stryker Medical - 6390 Power-LOAD Serial #: 1907003400101 - Asset ID: 13208527 Stryker Medical - 6390 Power-LOAD Serial #: 2104012400360 - Asset ID: 13254254
🔍 Technician Findings
New contract covers: (3) Stretcher, (3) PowerLoad, (4) Stair chair).
⚠️ Problem Description
Semi-Annual Equipment PM 14 Pcs https://www.ebiotrack.com/inspection.php?iid=31965

Timeline

📞
Case Linked Dec 17, 12:00 AM
Case Number: 00552314
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 17, 11:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 17, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
🚨 48.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-16T10:00:00.000+0000
🚨 12.9 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 16, 9:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 15h
💵
Expenses Added Mar 16, 12:20 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Mar 16, 4:55 PM
Status: Completed → 40x Labor Added → Status: Closed
⏱️
40x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.75, 40, 1.25, 60, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Mar 19, 11:59 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 19h, 0m
🚨 96.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256932

Bottlenecks

Assigned
Duration: 47.9 business days (threshold: 4.0 business hours)
Exceeded by 47.4 business days
Scheduled
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00552314
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 16, 6:00 AM
Created
Dec 17, 11:26 AM
Invoice #
SM-256932

Work Details (41)

Name Type Status Qty Amount Date
WL-03145447 Expenses Open 1 $0.00 Mar 16, 12:20 PM
WL-03146206 Labor Open 0.75 $0.00 Mar 16, 4:56 PM
WL-03146207 Travel Open 40 $0.00 Mar 16, 4:56 PM
WL-03146208 Labor Open 1.25 $0.00 Mar 16, 4:56 PM
WL-03146209 Travel Open 60 $0.00 Mar 16, 4:56 PM
WL-03146210 Labor Open 0.75 $0.00 Mar 16, 4:56 PM
WL-03146211 Labor Open 0.75 $0.00 Mar 16, 4:56 PM
WL-03146212 Labor Open 0.75 $0.00 Mar 16, 4:56 PM
WL-03146213 Labor Open 1 $0.00 Mar 16, 4:56 PM
WL-03146214 Labor Open 1 $0.00 Mar 16, 4:56 PM
WL-03146215 Labor Open 1 $0.00 Mar 16, 4:56 PM
WL-03146216 Labor Open 0.25 $0.00 Mar 16, 4:56 PM
WL-03146217 Labor Open 0.25 $0.00 Mar 16, 4:56 PM
WL-03146218 Labor Open 0.25 $0.00 Mar 16, 4:56 PM
WL-03146219 Parts Open 1 $9.02 Mar 16, 4:57 PM
WL-03146220 Parts Open 1 $9.02 Mar 16, 4:57 PM
WL-03146221 Parts Open 1 $18.86 Mar 16, 4:57 PM
WL-03146222 Parts Open 2 $23.36 Mar 16, 4:57 PM
WL-03146223 Parts Open 1 $95.85 Mar 16, 4:57 PM
WL-03146224 Parts Open 1 $9.02 Mar 16, 4:57 PM
WL-03146225 Parts Open 1 $9.02 Mar 16, 4:57 PM
WL-03146226 Parts Open 1 $18.86 Mar 16, 4:57 PM
WL-03146227 Parts Open 2 $23.36 Mar 16, 4:57 PM
WL-03146228 Parts Open 1 $9.02 Mar 16, 4:57 PM
WL-03146229 Parts Open 1 $9.02 Mar 16, 4:57 PM
WL-03146230 Parts Open 1 $18.86 Mar 16, 4:57 PM
WL-03146231 Parts Open 2 $23.36 Mar 16, 4:57 PM
WL-03146232 Parts Open 1 $12.08 Mar 16, 4:57 PM
WL-03146233 Parts Open 1 $0.00 Mar 16, 4:57 PM
WL-03146234 Parts Open 1 $0.00 Mar 16, 4:57 PM
WL-03146235 Parts Open 2 $0.00 Mar 16, 4:57 PM
WL-03146236 Parts Open 1 $12.08 Mar 16, 4:57 PM
WL-03146237 Parts Open 1 $0.00 Mar 16, 4:57 PM
WL-03146238 Parts Open 1 $0.00 Mar 16, 4:57 PM
WL-03146239 Parts Open 2 $0.00 Mar 16, 4:57 PM
WL-03146240 Parts Open 1 $37.80 Mar 16, 4:57 PM
WL-03146241 Parts Open 1 $171.45 Mar 16, 4:57 PM
WL-03146242 Parts Open 1 $0.00 Mar 16, 4:57 PM
WL-03146243 Parts Open 1 $0.00 Mar 16, 4:57 PM
WL-03146244 Parts Open 2 $0.00 Mar 16, 4:57 PM
WL-03146245 Parts Open 1 $12.08 Mar 16, 4:57 PM

Details