Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327000 ↗ ServiceMax

MT. VERNON FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Mt. Vernon Fire Dept - College Township - E Brooklyn St — 102 East Brooklyn Street, Gambier OH, 43022

Dec 17, 2025 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (49 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Dec 17 → Feb 26, 2026
47 business days (counted)
Running total: 47 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 16, 2026
12 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Dec 17, 2025 Completed: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0
Dec 17 → Feb 26 Assigned ▶ Running 47 47
Feb 26 → Mar 16 Scheduled ▶ Running 12 59
Mar 16 → Mar 16 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 60.2d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.2 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Dec 17, 2025 Due: Mar 31, 2026 Completed: Mar 16, 2026 (15 days early)
📅
59.6 days Total Age
⏱️
47.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
60.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552315
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM No equipment provided. https://www.ebiotrack.com/inspection.php?iid=31966
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chad Christopher, Chief
Owner
Kimberly Hardison
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01327000 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Dec 17, 2025 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 241 days old
🚨
Primary Delay 47.9 days stuck in "Assigned"
⏱️
Total Delay 60.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
47.9d / 0.5d SLA
Scheduled
12.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/16/26 NatoshaB - customer will be retiring units PMd on this WO so they are NOT included for coverage under their new contract. PM labor and parts are billable on this WO only.


12/29/25 NatoshaB - Updated due date to 3/31/26 (previously Feb). Last PM service occurred in Sept 2025

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 2018012400022 - Asset ID: 13208534 Stryker Medical - 6506 PowerPro Serial #: 1907003500316 - Asset ID: 13208525 Stryker Medical - 6252 Stair-Pro Serial #: 080740734 - Asset ID: 13208533
🔍 Technician Findings
PM service for units customer is retiring in the near future. New contract will cover 3 cot, 3 PL, 4 stair chairs.
⚠️ Problem Description
Semi-Annual Equipment PM for units not covered under EMSAR service agreement. https://www.ebiotrack.com/inspection.php?iid=31966

Timeline

📞
Case Linked Dec 17, 12:00 AM
Case Number: 00552315
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 17, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 17, 12:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29m
🚨 48.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-16T10:00:00.000+0000
🚨 12.9 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 16, 9:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 15h
✔️
▶
2 Status: Completed Mar 16, 4:55 PM
Status: Completed → 11x Labor Added
⏱️
11x Labor Added
Type: Labor, Parts
Status: Open
Qty: 0.75, 1, 0.25
🏁
Status: Closed by Ben Saur Mar 16, 5:00 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Mar 19, 1:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 96.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256939

Bottlenecks

Assigned
Duration: 47.9 business days (threshold: 4.0 business hours)
Exceeded by 47.4 business days
Scheduled
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00552315
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 16, 6:00 AM
Created
Dec 17, 11:31 AM
Invoice #
SM-256939

Work Details (11)

Name Type Status Qty Amount Date
WL-03146247 Labor Open 0.75 $205.00 Mar 16, 4:59 PM
WL-03146248 Labor Open 1 $246.00 Mar 16, 4:59 PM
WL-03146249 Labor Open 0.25 $82.00 Mar 16, 4:59 PM
WL-03146250 Parts Open 1 $9.02 Mar 16, 4:59 PM
WL-03146251 Parts Open 1 $9.02 Mar 16, 4:59 PM
WL-03146252 Parts Open 1 $18.86 Mar 16, 4:59 PM
WL-03146253 Parts Open 2 $23.36 Mar 16, 4:59 PM
WL-03146254 Parts Open 1 $0.00 Mar 16, 4:59 PM
WL-03146255 Parts Open 1 $0.00 Mar 16, 4:59 PM
WL-03146256 Parts Open 2 $0.00 Mar 16, 4:59 PM
WL-03146257 Parts Open 1 $12.08 Mar 16, 4:59 PM

Details