12/29/25 AJinerson - Sent email back stating we will proceed with scheduling for Monday, 2/2/26 with eta between 9am-11am. Letting her know tech may only need 1-2 hours on-site. Asking for below:
On-site contact: Patricia Hernandez
Arrival instructions:
Specific Requirements:
12/29/25 AJinerson - Received email back from POC Patricia Hernandez stating any date is fine, asking for timeframe of arrival.
12/26/25 AJinerson - Sent scheduling email to POC Patricia asking what dates in Feb. 2026 works best for this location to schedule service.
Monday, 2/2/26 - Friday, 2/6/26
Monday, 2/9/26 - Friday, 2/13/26
Monday, 2/6/26 - Friday, 2/20/26
🔧Work Performed
2/2/26 AMW - Performed annual inspection on all medical equipment located. Total of 18 pieces of equipment inspected. 1 Failure - LabCorp Centrifuge 642E RPM out of range @ 3289. POC will replace no need for follow up. Notified POC of inspection findings and completion.
🔍Technician Findings
2/2/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
20 Pcs
https://www.ebiotrack.com/inspection.php?iid=31967
📧
Email:RE: EMSAR Service Request - Orange County Office Wellness Center- Cigna - 2500 W. Colonial Dr. Orlando, FL 32804 - WO-01327018
Completed Dec 29, 2025
From: abby.jinerson@emsar.com
To: Patricia.Burlone@evernorth.com
Good morning, Patricia,
We will have our technician, Anthony Wright, scheduled to visit on Monday, 2/2/2026 with arrival between 9:00 a.m. – 11:00 a.m.
This is a smaller inspection, so our technician may only be on-site for 1-2 hours to complete all equipment.
Please let us know if there are any further arrival instructions, or specific requirements that we should be aware of for this visit.
Pl
📧
Email:RE: EMSAR Service Request - Orange County Office Wellness Center- Cigna - 2500 W. Colonial Dr. Orlando, FL 32804 - WO-01327018
Completed Dec 29, 2025
From: Patricia.Burlone@evernorth.com
To: abby.jinerson@emsar.com
Any of those dates are fine. Do you know a time frame?
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Friday, December 26, 2025 4:30 PM
To: Hernandez, Patricia <Patricia.Burlone@evernorth.com>
Subject: EMSAR Service Request - Orange County Office Wellness Center- Cigna - 2500 W. Colonial Dr. Orlando, FL 32804 - WO-01327018
Good afternoon, Patricia, I'm reaching out to schedule our technician's visit for the
📧
Email: EMSAR Service Request - Orange County Office Wellness Center- Cigna - 2500 W. Colonial Dr. Orlando, FL 32804 - WO-01327018
Completed Dec 26, 2025
To: patricia.burlone@evernorth.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Orange County Office Wellness Center- Cigna - 2500 W. Colonial Dr. Orlando, FL 32804 - WO-01327018
Body:
Good afternoon, Patricia,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Orange County Office Wellness Center- Cigna - 2500 W. Colonial Dr. Orlando, FL 32804
We currently have
Work Order: WO-01327018
Account: The Cigna Group
Customer Case Number:
Location: Orange County Office Wellness Center- Cigna
Address: 2500 W. Colonial Dr., Orlando, FL 32804
Manufacturer:
Model #:
Serial #:
Contact Name: Patricia Burlone
Contact Phone:
Contact Email: patricia.burlone@evernorth.
📅
🚗 Travel Time - WO
Feb 2, 2026 8:00am – 9:00am
Work Order: WO-01327018
Account: The Cigna Group
Customer Case Number:
Location: Orange County Office Wellness Center- Cigna
Address: 2500 W. Colonial Dr., Orlando, FL 32804
Manufacturer:
Model #:
Serial #:
Contact Name: Patricia Burlone
Contact Phone:
Contact Email: patricia.burlone@evernorth.
Timeline
📞
Case Linked Dec 17, 6:00 AM
Case Number:00552317
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 17, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
👷
▶
2
Technician Assigned Dec 26, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 4h
⏳1.9 business days
📅
▶
2
Dispatch Scheduled Dec 29, 9:06 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:2d 16h
🚨26.0 business days
🔧
▶
2
Status: Tech On Site Feb 2, 10:05 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:1.5, 56
⏱️
▶
2
3x Labor Added Feb 2, 10:34 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From:Tech On Site
To:Completed
Duration in Previous:32m
🏁
Status: Closed by Anthony WrightFeb 2, 10:40 AM
From:Completed
To:Closed
Duration in Previous:3m
📄
Status: Ready to Bill by Diane PattonFeb 3, 9:33 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:22h 53m, 0m
⏳4.0 business days
🧾
Invoice Created Feb 6, 4:23 PM
Invoice Number:SM-252851
Bottlenecks
Ready for Scheduling
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)