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WO-01327050 ↗ ServiceMax

MIDMARK • Installation • PC

📍 Animal Infirmary of Hoboken — 600 Adams St, HOBOKEN, NJ, 07030

Dec 17, 2025 → Dec 29, 2025

✅ Completed
PC Per client agreement
Target: Jan 22, 2026
🕐 Clock stopped: Completed (Dec 29)
✓ SLA Met (24d early)
Dispatch 3.6d
Coordinators 6.4d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
3.6 days
Over SLA
Coordinators
6.4 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 17, 2025 Due: Jan 22, 2026 Completed: Dec 29, 2025 (24 days early)
📅
8.6 days Total Age
⏱️
6.2d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552408
Vet Order - Animal Infirmary of Hoboken - Hoboken, NJ - SO #8680108
Closed
This install is for David Trost. VI-USA DENTAL IMAGING INSTALLATION, USA 11/18/2025 1 0.01 0.01 ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 11-21-2025 Sales Order #: 8680102 Customer PO #: 17571632 All Midmark Progeny WOs: Mandatory documents: FDA 2579 Form Signed OM Form
Priority
Standard
Origin
Email
Reason
New Case
Contact
Debbie Vayda
Owner
Kimberly Hardison
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01327050 (current) Invoiced
Installation • David Trost
Created: Dec 17, 2025 • Closed: Dec 29, 2025
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 6.2 days stuck in "Closed"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
3.6d / 1.0d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/22 KSmith -- Scheduled for 12/29 with Debbie. 9-11am

12/22 KSmith -- Sent email to Debbie to verify unit is onsite and schedule for Monday if so

🔧 Work Performed
Confirmed location where customer requested installation would suffice for this unit. Performs all installation procedures on this unit. Unit passes functional testing and has been issued into service. master sn V2870007 manufacture date 0ctober 2025 head model 30-A1075 Performed basic training procedures to Debbie.
🔍 Technician Findings
Confirmed location where customer requested installation would suffice for this unit. Performs all installation procedures on this unit. Unit passes functional testing and has been issued into service. master sn V2870007 manufacture date 0ctober 2025 head model 30-A1075 Performed basic training procedures to Debbie.
⚠️ Problem Description
This install is for David Trost. VI-USA DENTAL IMAGING INSTALLATION, USA 11/18/2025 1 0.01 0.01 ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 11-21-2025 Sales Order #: 8680102 Customer PO #: 17571632 All Midmark Progeny WOs: Mandatory documents: FDA 2579 Form Signed OM Form

Timeline

📞
Case Linked Dec 17, 10:54 AM
Case Number: 00552408
Subject: Vet Order - Animal Infirmary of Hoboken - Hoboken, NJ - SO #8680108
Status: Closed
📋
▶
2 Work Order Created Dec 17, 1:57 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Dave Creditt Dec 22, 8:04 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 4d 18h
👷
▶
2 Status: Assigned Dec 22, 11:58 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
🗓️
▶
2 Status: Scheduled Dec 22, 12:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-29T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by David Trost Dec 29, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 22h
⏱️
4x Labor Added Dec 29, 4:51 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.75, 3, 27
✔️
▶
2 Status: Completed Dec 29, 5:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 6.9 business days
📄
▶
3 Status: Ready to Bill Jan 6, 12:31 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250575

Bottlenecks

L2 Screening
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

📞
Case 00552408
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
David Trost
Scheduled
Dec 29, 9:00 AM
Created
Dec 17, 1:57 PM
Invoice #
SM-250575

Work Details (4)

Name Type Status Qty Amount Date
WL-03049246 Labor Open 1.75 $0.00 Dec 29, 4:51 PM
WL-03049247 Labor Open 3 $330.00 Dec 29, 4:51 PM
WL-03049248 Travel Open 27 $110.00 Dec 29, 4:51 PM
WL-03049249 Expenses Open 1 $0.00 Dec 29, 4:51 PM

Details