How will higi connect to the internet: Wifi
Ship Date:
Delivery Date:
Installation Date: 12/30/2025
Additional Info or special requirements
use a 2014 refurbished unit.
Delivery is standard retail dock to dock.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
12/30/25 NFLOYD - Confirmed with carrier that the station was finally delivered today at 11:45am.
Spoke with Shawn - He will reschedule Luis to complete this installation on Friday, January 2nd.
Ready Date 12/22/25 BA
🔧Work Performed
Upon arrival I spoke with the pharmacy tech to see if they had any idea on the location of unit to be installed. Was directed to service to ask for Barry (Store mgr) who was in a meeting. Spokenwith Barry via service desk clerk and was directed to go to the dock area and speak with someone in receiving. Spokenwith Eric in receiving and he had no idea where the new unit was. I processded to look around for the higi unit. Spokenwith Dawne (receiving Gm) and she took me around the entire warehouse to look for new higi unit. Was able to confirm with Dawne that the old one was picked up yesterday. But a new one was not delivered to her knowledge. Informed me that if anyone need to contact to the store to ask for Joe Castle. He is the non perishable Mgr and could facilitate
🔍Technician Findings
Kiosk not on sales floor by pharmacy
⚠️Problem Description
Special Instructions: use a 2014 refurbished unit.
Delivery is standard retail dock to dock.
How will higi connect to the internet: Wifi
Ship Date:
Delivery Date:
Installation Date: 12/30/2025
Additional Info or special requirements
use a 2014 refurbished unit.
Delivery is standard retail dock to dock.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📋
Inbound from +12034451006
Completed Dec 30, 2025
Transferred call to the coordinator.
Dec 30, 2025 10:58am
@Nicole Floyd @Chris Bakkemo I have a tech on site to complete this installation right now, however, the site is advising that there is no unit on the premises to be installed (confirmed by our tech, who did a full sweep of the location). Please advise if you would like this WO to go into a reschedule status or if you want us to close it and request a follow up WO for when the unit gets delivered to this site. CC @Luis Torres @Kourtney Smith
Dec 30, 2025 3:38pm
12/30/25 NFLOYD - Confirmed with carrier that the station was finally delivered today at 11:45am.
Spoke with Shawn - He will reschedule Luis to complete this installation on Friday, January 2nd.
@Jessica Foley We need a new WO for this.
Jan 19, 2026 9:57am
@Hannah Shaw GM - photos have been uploaded to work order. Thx!