Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327101 ↗ ServiceMax

HIGI LLC • Removal • PC

📍 Sam's Club #4782 — 4763 WEST IRLO BRONSON MEM HWY, Kissimmee FL, 34746

Dec 17, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Jan 6, 2026
⚠ 153 biz days overdue
Active: 165 biz days
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
165d
▶ Clock Running
Status: Logistics
Dec 17 → Aug 16, 2026
165 business days (counted)
Running total: 165 of ? biz days used
Created: Dec 17, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Aug 16 Logistics ▶ Running 165 165
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Dec 17, 2025 Due: Jan 6, 2026 (222 days overdue)
📅
165.2 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552628
CF-81528
Closed
Removal of SN CSA-2016105798 Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered. Install will be next day. Delivery is standard retail, dock to dock. Use a refurbished 2016 unit. Connectivity is Cellular.
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01327101 (current) Logistics
Removal
Created: Dec 17, 2025
On Track
Logistics • 241 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Removal of SN CSA-2016105798 Current unit was damaged on site, higi has approved swap out of unit. Need to p/u same day as replacement is delivered. Install will be next day. Delivery is standard retail, dock to dock. Use a refurbished 2016 unit. Connectivity is Cellular.
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
▶
3 Case Linked Dec 17, 5:12 PM
Case Linked → Work Order Created → Status: Logistics
📋
Work Order Created
Work Order: WO-01327101
Type: Removal
Priority: PC
🚚
Status: Logistics by Leona Coonrod
From: Entered
To: Logistics
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00552628
Closed

ℹ️ Work Order Details

Status
Logistics
Priority
PC
Type
Removal
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 17, 5:16 PM
Invoice #
N/A

Details