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WO-01327107 ↗ ServiceMax

BURBANK FIRE DEPARTMENT • Repair • P7

📍 Burbank Fire Dept - Station 15 — 1420 W Verdugo Ave, Burbank CA, 91506

Dec 17, 2025 → Feb 17, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 29, 2025
✗ SLA Missed (19 biz days late)
Active: 26 biz days
Paused: 15 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Dec 17 → Jan 9, 2026
15 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
25d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 17, 2026
25 business days (counted)
Running total: 25 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 26 of 7 biz days used
Created: Dec 17, 2025 Completed: Feb 18, 2026
Business Days Used 26 / 7
0 7d budget +19d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0 / 7
Dec 17 → Dec 17 L2 Screening ▶ Running 0 0 / 7
Dec 17 → Jan 9 Awaiting Parts ⏸ Paused 15 —
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 0 / 7
Jan 9 → Feb 17 Assigned ▶ Running 25 25 / 7
Feb 17 → Feb 18 Scheduled ▶ Running 1 26 / 7
Dispatch 0.0d
Material Management 15.1d
Coordinators 26.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.1 days
Over SLA
Coordinators
26.5 days
Over SLA
Billing
0.0 days
Created: Dec 17, 2025 Due: Jan 19, 2026 Completed: Feb 18, 2026 (29 days late)
📅
40.4 days Total Age
⏱️
25.5d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
38.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552423
Burbank fire needs estimate
Closed
Q-00031655 20n-445354 needs repairs completed parts 2-8484617, 2-8484618, 2-8484632, 1-2390551, 1-2310139, labor 2,
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pete Garcia
Owner
Jessica Sells
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01327107 (current) Invoiced
Repair • Rene Yescas
Created: Dec 17, 2025 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 25.5 days stuck in "Assigned"
⏱️
Total Delay 38.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
15.1d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
25.5d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 DPatton - TBA exceeded quote due to travel quoted incorrectly. (quoted mileage instead of hourly)

2-17 Mburris site reached out to tech to set for 2-17

🔧 Work Performed
disinfect, clean, lube, adjust hardware as needed. Replaced bushings, back panel and gas shock parts replaced. Repair complete; unit returned to service.
🔍 Technician Findings
chair needs repairs,worn and broken telescoping bushings,broken backrest panel,worn gas shock
⚠️ Problem Description
Q-00031655 20n-445354 needs repairs completed parts 2-8484617 2-8484618 2-8484632 1-2390551 1-2310139 labor 2, https://www.ebiotrack.com/workorder.php?wo=70438
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Dec 17, 11:18 AM
Case Number: 00552423
Subject: Burbank fire needs estimate
Status: Closed
📋
▶
2 Work Order Created Dec 17, 5:44 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Dec 17, 6:04 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 19m
🚨 15.7 business days
📅
Status: Ready for Scheduling by Audrey Tharp Jan 9, 1:54 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 22d 19h
👷
▶
2 Technician Assigned Jan 9, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
🔩
6x Parts Added Jan 9, 4:02 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 1:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-17T23:00:00.000+0000
🚗
▶
3 2x Travel Added Feb 17, 9:07 PM
2x Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7h 13m, 0m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Feb 19, 5:42 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Billing Review
Duration in Previous: 2m, 0m
📨
▶
2 Status: Invoice Pending Feb 19, 5:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 20, 7:09 PM
Invoice Number: SM-254403

Bottlenecks

Awaiting Parts
Duration: 15.1 business days (threshold: 3.0 business days)
Exceeded by 12.1 business days
Assigned
Duration: 25.5 business days (threshold: 4.0 business hours)
Exceeded by 25.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00552423
Closed
📦
Parts Order 00086952
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Feb 17, 6:00 PM
Created
Dec 17, 5:44 PM
Invoice #
SM-254403

Work Details (11)

Name Type Status Qty Amount Date
WL-03059999 Parts Open 2 $6.00 Jan 9, 4:02 PM
WL-03060000 Parts Open 2 $4.00 Jan 9, 4:02 PM
WL-03060001 Parts Open 2 $4.00 Jan 9, 4:02 PM
WL-03060002 Parts Open 1 $117.00 Jan 9, 4:02 PM
WL-03060003 Parts Open 1 $59.00 Jan 9, 4:02 PM
WL-03060004 Expenses Open 1 $18.79 Jan 9, 4:02 PM
WL-03109595 Travel Open 55 $0.00 Feb 17, 9:07 PM
WL-03109596 Travel Open 55 $0.00 Feb 17, 9:07 PM
WL-03109598 Labor Open 1.5 $130.00 Feb 17, 9:10 PM
WL-03109599 Labor Open 1.5 $195.00 Feb 17, 9:10 PM
WL-03109600 Labor Open 1.5 $0.00 Feb 17, 9:10 PM

Details