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WO-01327120 ↗ ServiceMax

ANDERSON COUNTY DEPARTMENT OF PUBLIC SAFETY • Preventive Maintenance • PSM

📍 ANDERSON COUNTY DEPARTMENT OF PUBLIC SAFETY — 1191 BYPASS SOUTH, Lawrenceburg KY, 40342

Dec 18, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (32 biz days late)
Active: 41 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Dec 18 → Jan 20, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 21 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 19, 2026
20 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 18, 2025 Invoiced: Feb 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 0
Dec 18 → Jan 20 Assigned ▶ Running 20 20
Jan 20 → Jan 21 On Hold ▶ Running 1 21
Jan 21 → Jan 21 Ready for Scheduling ▶ Running 0 21
Jan 21 → Feb 19 Scheduled ▶ Running 20 41
Dispatch 0.0d
Holding 1.9d (excluded)
Coordinators 41.7d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
1.9 days
Coordinators
41.7 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Dec 18, 2025 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
42.0 days Total Age
⏱️
20.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
40.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00552663
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 16 pieces https://www.ebiotrack.com/inspection.php?iid=31983
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Shuttleworth
Owner
Sherry Reich
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327120 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Dec 18, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 238 days old
🚨
Primary Delay 20.6 days stuck in "Assigned"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
20.6d / 0.5d SLA
On Hold
1.9d
Scheduled
20.3d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/2026 CRamen spoke with Jeanne and scheduled for Thursday 1/19 with tech arrival between 8-10am.


1/21/26 NB - Jeanne conf. contract renewal. Updated WO status back to RFS.


1/20/26 NB - Placed PM WO on hold as customers SMC is now expired due to no response back to AM/PC. Working with new POC, Jeanne, on renewal.


12/18/2025 CRamen Logged email requesting Monday 2/2/2026 and Tuesday 2/3/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 121040011 - Asset ID: 13166950 Stryker Medical - 6252 Stair-Pro Serial #: 151239032 - Asset ID: 13166952 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 19N413262 - Asset ID: 13166935 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 13N253544 - Asset ID: 13166945 Ferno Washington Inc - 185 Stat Trac Series Serial #: 17C136881 - Asset ID: 13166937 Stryker Medical - 6252 Stair-Pro Serial #: 121040010 - Asset ID: 13166946 Stryker Medical - 6252 Stair-Pro Serial #: 121040012 - Asset ID: 13166936 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 17N379317 - Asset ID: 13166953 Ferno Washington Inc - 185 Stat Trac Series Serial #: 19C-156473 - Asset ID: 13166951 Ferno Washington Inc - Model 175 (Series) Serial #: TRUCK 3 - ANDERSON CNTY DEPT OF PUBLIC SAFETY - Asset ID: 13254707 Ferno Washington Inc - Model 175 (Series) Serial #: TRUCK 2 - ANDERSON CNTY DEPT OF PUBLIC SAFETY - Asset ID: 13254713 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 23N-485822 - Asset ID: 13166949 Ferno Washington Inc - 185 Stat Trac Series Serial #: 22C-189891 - Asset ID: 13166948 Stryker Medical - 6252 Stair-Pro Serial #: 121040013 - Asset ID: 13166941 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 10N173769 - Asset ID: 13166947 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 19N415587 - Asset ID: 13166938 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 15N343334 - Asset ID: 13335666
⚠️ Problem Description
Semi-Annual Equipment PM 16 pieces https://www.ebiotrack.com/inspection.php?iid=31983

Timeline

📞
Case Linked Dec 18, 12:00 AM
Case Number: 00552663
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 18, 8:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 18, 2:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 45m
🚨 21.0 business days
⏸️
Status: On Hold by Natosha Beierschmitt Jan 20, 11:26 AM
From: Assigned
To: On Hold
Duration in Previous: 32d 21h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Jan 21, 4:08 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 1d 4h
🗓️
▶
2 Status: Scheduled Jan 21, 4:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-18T14:00:00.000+0000
🚨 17.9 business days
📅
Dispatch Scheduled by Charles Ramen Feb 13, 9:31 AM
Scheduled For: 2026-02-19T14:00:00.000+0000, 2026-02-18T14:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 13, 9:37 AM
Scheduled For: 2026-02-18T14:00:00.000+0000, 2026-02-19T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Scott Roberts Feb 19, 10:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 17h
⏱️
▶
2 21x Labor Added Feb 19, 7:53 PM
21x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 9h 32m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 9:33 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 13h, 0m
🚨 113.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-254731

Bottlenecks

Assigned
Duration: 20.6 business days (threshold: 4.0 business hours)
Exceeded by 20.1 business days
Scheduled
Duration: 20.3 business days (threshold: 2.0 business days)
Exceeded by 18.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00552663
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Scott R Roberts
Scheduled
Feb 19, 9:00 AM
Created
Dec 18, 8:17 AM
Invoice #
SM-254731

Work Details (21)

Name Type Status Qty Amount Date
WL-03113004 Labor Open 3 $0.00 Feb 19, 7:53 PM
WL-03113005 Travel Open 132 $0.00 Feb 19, 7:53 PM
WL-03113006 Labor Open 0.75 $0.00 Feb 19, 7:53 PM
WL-03113007 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113008 Labor Open 0.16666666666667 $0.00 Feb 19, 7:53 PM
WL-03113009 Labor Open 0.25 $0.00 Feb 19, 7:53 PM
WL-03113010 Labor Open 0.41666666666667 $0.00 Feb 19, 7:53 PM
WL-03113011 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113012 Labor Open 0.25 $0.00 Feb 19, 7:53 PM
WL-03113013 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113014 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113015 Labor Open 0.25 $0.00 Feb 19, 7:53 PM
WL-03113016 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113017 Labor Open 0.91666666666667 $0.00 Feb 19, 7:53 PM
WL-03113018 Labor Open 0.25 $0.00 Feb 19, 7:53 PM
WL-03113019 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113020 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113021 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113022 Labor Open 0.5 $0.00 Feb 19, 7:53 PM
WL-03113023 Labor Open 2 $0.00 Feb 19, 7:53 PM
WL-03113024 Travel Open 132 $0.00 Feb 19, 7:53 PM

Details