2/24 KKelch scheduled per logged email from Donovan
2/24 KKelch sent Donovan an email for rescheduling
2/5 KKelch sent an email to Donovan to reschedule due to urgent EMS repair. Placed in R/S pending response
12/29 KKelch scheduled per logged email from Donovan
12/29 KKelch sent Donovan an email for scheduling
12/22 KKelch sent Donovan an email for scheduling
12/18/25 SReich - I was trying to answer the phone and hit the Tech-off-site button accidentally.
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
58 pieces
https://www.ebiotrack.com/inspection.php?iid=31991
📧
Email:Re: [External] EMSAR Request for service at VM Bandera Helotes - (TX19-S50125)
Completed Feb 24, 2026
From: dcalderon@villagemedical.com
To: kaitlyn.kelch@emsar.com
Good morning, yes we can make that work.From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Tuesday, February 24, 2026 8:42 AMTo: Donovan Calderon <dcalderon@villagemedical.com>Subject: Re: [External] EMSAR Request for service at VM Bandera Helotes - (TX19-S50125) Hi Donovan,Would 3/16 with arrival between 9 and 11 am work for you for rescheduling?Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kait
📧
Email:Re: [External] EMSAR Request for service at VM Bandera Helotes - (TX19-S50125)
Completed Feb 24, 2026
From: kaitlyn.kelch@emsar.com
To: dcalderon@villagemedical.com
Hi Donovan,
Would 3/16 with arrival between 9 and 11 am work for you for rescheduling?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified that disclosing, copying, dis
📧
Email:Re: [External] EMSAR Request for service at VM Bandera Helotes - (TX19-S50125)
Completed Feb 5, 2026
From: kaitlyn.kelch@emsar.com
To: dcalderon@villagemedical.com
Hi Donovan,
Unfortunately, we need to reschedule this inspection. Would Monday 2/9 with arrival between 9 and 11 am work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you
📧
Email:Re: [External] EMSAR Request for service at VM Bandera Helotes - (TX19-S50125)
Completed Dec 29, 2025
From: dcalderon@villagemedical.com
To: kaitlyn.kelch@emsar.com
Good morning Kaitlyn,
February 6th from 9-11 work perfectlyThank you, Donovan Calderon, Practice Manager| VillageMDPhone: 210-787-0340 | dcalderon@villagemedical.com From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, December 29, 2025 9:36 AMTo: Donovan Calderon <dcalderon@villagemedical.com>Subject: [External] EMSAR Request for service at VM Bandera Helotes - (TX19-S50125) Hi Donovan Calderon,I hope y
📧
Email: EMSAR Request for service at VM Bandera Helotes - (TX19-S50125)
Completed Dec 29, 2025
To: dcalderon@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Bandera Helotes - (TX19-S50125)
Body:
Hi Donovan Calderon,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Bandera Helotes - (TX19-S50125). This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/6 with an a
📧
Email: EMSAR Request for service at VM Bandera Helotes - (TX19-S50125)
Completed Dec 22, 2025
To: dcalderon@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Bandera Helotes - (TX19-S50125)
Body:
Hi Donovan Calderon,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Bandera Helotes - (TX19-S50125). This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/6 with an a
📅
WO-01327126 - Inspection - DD: 02/27/2026 - HELOTES - VM Bandera Helotes - (TX19-S50125)
Apr 14, 2026 10:00am – 3:00pm
Work Order: WO-01327126
Account: VillageMD
Customer Case Number:
Location: VM Bandera Helotes - (TX19-S50125)
Address: 12952 Bandera Road Suite 105, HELOTES, TX 78023
Manufacturer:
Model #:
Serial #:
Contact Name: Donovan Calderon
Contact Phone: 210-787-0340
Contact Email: dcalderon@villagemedic
Timeline
📞
Case Linked Dec 18, 6:00 AM
Case Number:00552674
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 18, 8:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered, Ready for Scheduling, Tech Off Site
To:Ready for Scheduling, Tech Off Site
Duration in Previous:1m, 0m
👷
▶
2
Technician Assigned Dec 18, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:17m
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Dec 29, 11:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-06T15:00:00.000+0000
🚨27.0 business days
🔄
Status: Reschedule by Kaitlyn KelchFeb 5, 2:47 PM
From:Scheduled
To:Reschedule
Duration in Previous:38d 3h
🚨13.0 business days
📅
▶
2
Dispatch Scheduled Feb 24, 10:57 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Reschedule
To:Scheduled
Duration in Previous:18d 20h
🚨15.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchMar 16, 9:18 AM
Scheduled For:2026-04-01T14:00:00.000+0000
🚨13.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchApr 1, 1:42 PM
Scheduled For:2026-04-14T14:00:00.000+0000
🚨10.0 business days
⏱️
3x Labor Added Apr 14, 9:03 PM
Type:Labor, Travel
Status:Open
Qty:1, 7.5, 22
✔️
Status: Completed by Anthony WirthApr 14, 9:35 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:49d 9h, 0m
📄
▶
2
Status: Ready to Bill Apr 15, 10:53 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨55.0 business days
🧾
Invoice Created Jul 2, 1:40 PM
Invoice Number:SM-259280
Bottlenecks
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 26.9 business days (threshold: 2.0 business days)
Exceeded by 24.9 business days
Reschedule
Duration: 12.5 business days (threshold: 2.0 business days)
Exceeded by 10.5 business days
Scheduled
Duration: 36.2 business days (threshold: 2.0 business days)