2/17 MOwens Christina Lewis replied back requesting 2/25 for the inspection visit. Replied back and confirmed arrival between 8-9am.
2/17 MOwens Sent email to Christina Lewis asking what days next week work to schedule the visit.
🔧Work Performed
02/25/2026 - JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of equipment inspected is 29 . Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍Technician Findings
02/25/2026 - JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
27 Pcs
https://www.ebiotrack.com/inspection.php?iid=31986 https://www.ebiotrack.com/workorder.php?wo=70444
From: mowens@emsar.com
To: ChrisTina.Lewis@evernorth.com
Okay. James Duff will see you on 2/25 with arrival between 8-9am.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Lewis, ChrisTina <ChrisTina.Lewis@evernorth.com>Sent: Tuesday, February 17, 2026 1:20 PMTo: Melissa Owens <mowens@emsar.com>Subject: RE: Mohawk/Cigna
From: mowens@emsar.com
To: christina.lewis@evernorth.com
Christina
The annual inspection on the tagged medical equipment at this location is due by the end of Feb. What days next week work to schedule the inspection visit?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01327129 - Inspection - Dickson - Mohawk/Cigna
Feb 25, 2026 9:00am – 11:00am
Work Order: WO-01327129
Account: The Cigna Group
Customer Case Number:
Location: Mohawk/Cigna
Address: 187 Warren G. Medlay Dr., Dickson, TN 37055
Manufacturer:
Model #:
Serial #:
Contact Name: Janelle Bracciale
Contact Phone: (623) 277-1194
Contact Email: janelle.bracciale@cigna.com
Due Date: 2
Timeline
📞
Case Linked Dec 18, 6:00 AM
Case Number:00552669
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 18, 8:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
⏳4.0 business days
👷
▶
2
Status: Assigned Dec 23, 12:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Michael Swingle
🚨37.0 business days
👷
Technician Assigned by Melissa OwensFeb 17, 1:18 PM
Technician:James Duff
🗓️
▶
2
Status: Scheduled Feb 17, 1:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-25T14:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by James DuffFeb 25, 11:07 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 21h
🚗
2x Travel Added Feb 25, 12:26 PM
Type:Travel, Expenses
Status:Open
Qty:70, 1
⏱️
4x Labor Added Feb 25, 12:36 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 2.5, 70
⏱️
▶
2
2x Labor Added Feb 26, 12:13 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by James Duff
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:13h 8m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 2, 1:19 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255347
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 36.8 business days (threshold: 4.0 business hours)
Exceeded by 36.3 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)