@Diane Patton Do not charge the additional price. I will speak with their rep and possibly add to next annuity charge.
2/24/26 DPatton - Do we bill an additional 48 units at $20 each?. (Customer billed monthly) up to 350 pieces but we inspected 398. Please advise to bill additional $960?
12/23 KSmith -- Scheduled for 2/16-2/20 with Trevor. 8-10am
12/23 KSmith -- Sent email to schedule for 2/16-2/20 (Taylor Assisting, Possibly Bernard too)
🔧Work Performed
SEMI ANNUAL INSPECTION
🔍Technician Findings
SEMI ANNUAL INSPECTION
⚠️Problem Description
Annual Equipment Calibration Service
456 pieces
https://www.ebiotrack.com/omnicor/inspection.php?iid=10443
From: tbrown@lorettosystem.org
To: ksmith@emsar.com
Yes
Trevor Brown
Specialist, Purchasing | Loretto Health & Rehabilitation
Phone: (315) 413-3673 <tel:3154133673>
700 E. Brighton Ave, Syracuse NY 13205
www.lorettocny.org <https://protect.checkpoint.com/v2/r01/___http://www.lorettocny.org/___.YzJ1OmVtc2FyMTpjOm86NTAxMDY1ZjliMjc1ZDdlOTA0NzY4NzJjYjI2MTg1MGQ6NzphYzBiOmY4ZjE5MmM2ZjE0ZTgwMThhYzY3MGNiODIzYjY4NWYyMWVmNmE2NDM0ZGUyNzE3YzQwMGJjNjQ5NDczZTU3ZmU6aDpUOkY>
Fr
📧
Email: LORETTO -- EMSAR Inspection -- WO-01327137
Completed Dec 23, 2025
To: tbrown@lorettosystem.org
CC:
BCC:
Attachment: --none--
Subject: LORETTO -- EMSAR Inspection -- WO-01327137
Body:
Hi Trevor,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at LORETTO located at 700 East Brighton Ave?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the
Mar 6, 2026 12:39pm
@Diane Patton Do not charge the additional price. I will speak with their rep and possibly add to next annuity charge.
📅
WO-01327137 - Calibration - SYRACUSE - LORETTO
Feb 16, 2026 8:00am – 5:00pm
Work Order: WO-01327137
Account: LORETTO
Customer Case Number:
Location: LORETTO
Address: 700 EAST BRIGHTON AVE, SYRACUSE, NY 13205
Manufacturer:
Model #:
Serial #:
Contact Name: Trevor Brown
Contact Phone: (315) 413-3673
Contact Email: tbrown@lorettosystem.org
Due Date: 2/27/2026
Sc
📅
WO-01327137 - Calibration - SYRACUSE - LORETTO
Feb 16, 2026 8:00am – 5:00pm
Work Order: WO-01327137
Account: LORETTO
Customer Case Number:
Location: LORETTO
Address: 700 EAST BRIGHTON AVE, SYRACUSE, NY 13205
Manufacturer:
Model #:
Serial #:
Contact Name: Trevor Brown
Contact Phone: (315) 413-3673
Contact Email: tbrown@lorettosystem.org
Due Date: 2/27/2026
Sc
📅
WO-01327137 - Calibration - SYRACUSE - LORETTO
Feb 16, 2026 8:00am – 5:00pm
Work Order: WO-01327137
Account: LORETTO
Customer Case Number:
Location: LORETTO
Address: 700 EAST BRIGHTON AVE, SYRACUSE, NY 13205
Manufacturer:
Model #:
Serial #:
Contact Name: Trevor Brown
Contact Phone: (315) 413-3673
Contact Email: tbrown@lorettosystem.org
Due Date: 2/27/2026
Scheduled Date
Timeline
📞
Case Linked Dec 18, 7:39 AM
Case Number:00552687
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 18, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Dec 23, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:5d 1h
📅
▶
2
Dispatch Scheduled Dec 23, 11:26 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:25m
🚨36.0 business days
🔧
Status: Tech On Site by Taylor DudaFeb 16, 7:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:54d 19h
⏱️
2x Labor Added Feb 16, 7:05 AM
Type:Labor, Travel
Status:Open
Qty:0.5, 17
⏱️
2x Labor Added Feb 16, 9:33 AM
Type:Labor, Travel
Status:Open
Qty:0.33333333333333, 9
⏱️
▶
2
3x Labor Added Feb 16, 2:27 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Darek Kirkpatrick
From:Tech On Site
To:Tech Off Site
Duration in Previous:7h 28m
⏱️
3x Labor Added Feb 16, 3:30 PM
Type:Labor, Travel
Status:Open
Qty:7, 0.5, 16
⏱️
5x Labor Added Feb 16, 5:41 PM
Type:Labor, Travel
Status:Open
Qty:1.3333333333333, 6, 1.5, 55
⏱️
▶
2
2x Labor Added Feb 17, 6:59 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From:Tech Off Site
To:Tech On Site
Duration in Previous:16h 31m
🔩
7x Parts Added Feb 17, 12:01 PM
Type:Parts, Labor, Travel
Status:Open
Qty:20, 4, 1.5, 55
⏱️
3x Labor Added Feb 17, 2:34 PM
Type:Labor, Travel
Status:Open
Qty:7, 0.5, 12
🚗
Status: Tech Off Site by Taylor DudaFeb 17, 3:16 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:8h 16m
⏱️
5x Labor Added Feb 17, 3:32 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 8.25, 17, 16
🔧
▶
2
Status: Tech On Site Feb 18, 6:59 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 12
⏱️
5x Labor Added Feb 18, 11:34 AM
Type:Labor, Travel
Status:Open
Qty:1.5, 55
🔩
▶
2
Parts Added Feb 18, 11:55 AM
Parts Added → 2x Parts Added
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:3, 2
⏱️
▶
3
Labor Added Feb 18, 1:58 PM
Labor Added → 2x Labor Added → Status: Tech Off Site
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 12
🚗
Status: Tech Off Site by Darek Kirkpatrick
From:Tech On Site
To:Tech Off Site
Duration in Previous:7h 0m
⏱️
▶
2
2x Labor Added Feb 19, 6:58 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From:Tech Off Site
To:Tech On Site
Duration in Previous:16h 59m
⏱️
3x Labor Added Feb 19, 1:06 PM
Type:Labor, Travel
Status:Open
Qty:7, 0.5, 12
🔩
4x Parts Added Feb 19, 1:57 PM
Type:Parts
Status:Open
Qty:23, 25, 1
✔️
Status: Completed by Taylor DudaFeb 19, 2:15 PM
From:Tech On Site
To:Completed
Duration in Previous:7h 15m
⏱️
5x Labor Added Feb 19, 2:29 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 7.25, 0.75, 17, 16
🏁
Status: Closed by Taylor DudaFeb 19, 4:16 PM
From:Completed
To:Closed
Duration in Previous:2h 0m
⏳4.0 business days
💵
Status: Billing Review by Diane PattonFeb 24, 10:51 AM
From:Closed
To:Billing Review
Duration in Previous:4d 18h
⚠️9.0 business days
📄
Status: Ready to Bill by Scott BerryMar 6, 12:39 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:10d 1h
💵
▶
2
Status: Billing Review Mar 6, 2:11 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
💵
Status: Billing Review by Diane PattonMar 6, 3:07 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:54m
⚠️6.0 business days
📄
▶
2
Status: Ready to Bill Mar 13, 12:22 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256483
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 35.9 business days (threshold: 2.0 business days)
Exceeded by 33.9 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Billing Review
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 5.5 business days (threshold: 2.0 business days)