02/17/2026 Jsackett - SM-250858 deleted; returned to Billing Correction for update and rebill. Customer states they are not tax exempt and should be charged tax on this invoice.
RY 1-6-26 spoke with poc scheduled for 1-7-26,parts arrived.12-30 Mburris called site and set with Bryan
12-29 Mburris email set to POC
1Z01E3E70394303132
Estimated delivery
Saturday, January 03 by 9:00 P.M
🔧Work Performed
disinfect,clean,lube,adjust hardware as needed,removed bad legs installed new leg kit,repair complete
🔍Technician Findings
bent legs needs leg assembly kit
⚠️Problem Description
Q-00031652
22F-009003 legs needs service.
parts needed
1-0800659
📄Description
Ferno Model Pro 28Z Chair Cot
📋
Outbound to +13102535912
Completed Dec 30, 2025
12-30 Mburris called site and set with Bryan
📧
Email: EMSAR Request for service at Culver City Fire (Email to schedule service)
Completed Dec 29, 2025
To: bryan.sua@culvercity.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Culver City Fire (Email to schedule service)
Body:
Hi Bryan Sua,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Manual Cot legs needs service.
We currently have availability on 1-12 with an ar
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 18, 2025
To: bryan.sua@culvercity.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327266Location: Culver City FireAddress: 9770 Culver Blvd. Culver City, CA 90232Device: Pro 28Z 22F-009003Problem Description: Q-00031652
22F-009003 legs needs service.
parts need
📅
WO-01327266 - Repair - Pro 28Z - Culver City - Culver City Fire
Jan 7, 2026 8:00am – 1:30pm
Work Order: WO-01327266
Account: CULVER CITY FIRE
Customer Case Number:
Location: Culver City Fire
Address: 9770 Culver Blvd., Culver City, CA 90232
Manufacturer: Ferno
Model #: Pro 28Z
Serial #: 22F-009003
Contact Name: Bryan Sua
Contact Phone: 310-253-5912
Contact Email: bryan.sua@culve
Timeline
📞
Case Linked Dec 17, 11:27 AM
Case Number:00552430
Subject:Culver City fire needs estimate
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 18, 1:40 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Dec 18, 1:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7m
⏳4.0 business days
📅
Status: Ready for Scheduling by Audrey TharpDec 23, 3:30 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:5d 1h
👷
▶
2
Technician Assigned Dec 24, 10:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 35m
⏳3.0 business days
🔩
2x Parts Added Dec 26, 3:32 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 30, 1:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-13T16:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Rene YescasJan 6, 10:37 PM
Scheduled For:2026-01-07T13:00:00.000+0000
⏱️
▶
2
5x Labor Added Jan 7, 10:16 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:8d 8h, 0m
📄
▶
2
Status: Ready to Bill Jan 8, 4:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨28.9 business days
💵
Status: Billing Review by Jane SackettFeb 17, 11:48 AM
From:Invoiced, Billing Review
To:Billing Review, Billing Correction Needed
Duration in Previous:39d 19h, 0m
⚠️7.0 business days
🏁
▶
3
Status: Closed Feb 25, 2:50 PM
Status: Closed → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-254910
Bottlenecks
Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 5.2 business hours
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 7.1 business days (threshold: 2.0 business days)