Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327289 ↗ ServiceMax

WESTERN VETERINARY PARTNERS LLC • Virtual Tech • PC

📍 WVP Grays Harbor — 16 Old Beacon Road, Montesano WA, 98563

Dec 18, 2025 → Dec 23, 2025

✅ Completed
PC Per client agreement
Target: Jan 9, 2026
🕐 Clock stopped: Completed (Dec 23)
✓ SLA Met (17d early)
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.0d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.0 days
Billing
9.0 days
Over SLA
Created: Dec 18, 2025 Due: Jan 9, 2026 Completed: Dec 23, 2025 (17 days early)
📅
3.5 days Total Age
⏱️
9.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552906
Closed
Laser machine screen is not turning on LightForce Litecure CTS
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Donica Cutler
Owner
Wendy Argueta
Created
Dec 18, 2025
Work Orders from this Case (2)
WO-01327281 Invoiced
Virtual Tech - Field Repair • Tim Holman
Created: Dec 18, 2025 • Closed: Feb 17, 2026
WO-01327289 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Dec 18, 2025 • Closed: Dec 23, 2025
Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay 9.0 days stuck in "Ready to Bill"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/18 emailed site info on how to submit a repair request with the manufacturer
🔍 Technician Findings
12/18 emailed site info on how to submit a repair request with the manufacturer
⚠️ Problem Description
Laser machine screen is not turning on LightForce Litecure CTS https://www.ebiotrack.com/workorder.php?wo=70463

Timeline

📞
Case Linked Dec 18, 2:31 PM
Case Number: 00552906
Subject:
Status: Closed
📋
▶
3 Work Order Created Dec 18, 2:45 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Entered
To: Assigned
Duration in Previous: 4m
⏳ 4.0 business days
✔️
▶
3 Status: Completed Dec 23, 10:05 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Dec 24, 9:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 46m
⚠️ 9.0 business days
📨
▶
2 Status: Invoice Pending Jan 5, 10:08 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 5, 1:54 PM
Invoice Number: SM-250455

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00552906
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 18, 2:45 PM
Invoice #
SM-250455

Work Details (1)

Name Type Status Qty Amount Date
WL-03046062 Labor Open 0.016666666666667 $29.75 Dec 23, 10:06 AM

Details