Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327347 ↗ ServiceMax

Sono Bello • Virtual Tech - Field Repair • P3

📍 CA-Beverly Hills — 9033 Wilshire Blvd Suite 100, Beverly Hills CA, 90211

Dec 19, 2025 → Dec 19, 2025

✅ Completed
P3 3 business days from creation
Target: Dec 24, 2025
🕐 Clock stopped: Completed (Dec 20)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 1.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Billing
0.0 days
Created: Dec 19, 2025 Due: Dec 24, 2025 Completed: Dec 20, 2025 (4 days early)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552971
CA-Beverly Hills Autoclave
Closed
Asset ID:  13233867 Serial no.:   V712811 Problem Type:   Error code on machine occurred during autoclave process. Error code listed below. Items in machine smell and look burnt. Performed weekly and monthly maintenance, all filters and gasket intact, unplugged and replugged, issue remains. C573: HEATUP MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE UNPLUG/REPLUG UNIT
Priority
Standard
Origin
Email
Reason
New Case
Contact
MER TEAM
Owner
Virtual Tech
Created
Dec 18, 2025
Work Orders from this Case (1)
WO-01327347 (current) Invoiced
Virtual Tech - Field Repair • Rene Yescas
Created: Dec 19, 2025 • Closed: Dec 19, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-19 Mburris email from POC Bar Yardeni to set appt 12-19 2pm ......Even better. Thank you so much. 

 

Best,

 

Bar Yardeni | Lead Clinician | LVN

SonoBello - Body Contour Centers​

​9033 Wilshire Blvd

Suite 100

Beverly Hills, CA 90211


12-19 Mburris email sent to POC looking for 12-19

🔧 Work Performed
plugged in unit and heat elements began to get hot with out pressing any cylce with door opened,inspect and trouble shoot,bad door gasket,bad old style manifold block,old air valve,worn touch screen,bad old style board,unit needs estimate for repair.
🔍 Technician Findings
bad board,bad old style manifold block,bad door gasket kit,bad air valve,worn touch screen.
⚠️ Problem Description
Asset ID:  13233867 Serial no.:   V712811 Problem Type:   Error code on machine occurred during autoclave process. Error code listed below. Items in machine smell and look burnt. Performed weekly and monthly maintenance, all filters and gasket intact, unplugged and replugged, issue remains. C573: HEATUP MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE UNPLUG/REPLUG UNIT https://www.ebiotrack.com/workorder.php?wo=70473

Timeline

📞
Case Linked Dec 18, 3:39 PM
Case Number: 00552971
Subject: CA-Beverly Hills Autoclave
Status: Closed
📋
▶
2 Work Order Created Dec 19, 8:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Dec 19, 9:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50m
🗓️
▶
3 Status: Scheduled Dec 19, 1:36 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-19T21:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-19T20:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 19, 1:56 PM
Scheduled For: 2025-12-19T20:30:00.000+0000
⏱️
▶
2 5x Labor Added Dec 19, 9:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed, Incomplete
To: Completed, Incomplete, Closed
Duration in Previous: 7h 33m, 0m
⏳ 2.4 business days
📄
▶
3 Status: Ready to Bill Dec 23, 4:30 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-249860

Bottlenecks

Assigned
Duration: 4.3 business hours (threshold: 4.0 business hours)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00552971
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Rene Yescas
Scheduled
Dec 19, 3:30 PM
Created
Dec 19, 8:23 AM
Invoice #
SM-249860

Work Details (5)

Name Type Status Qty Amount Date
WL-03044144 Labor Open 0.5 $59.50 Dec 19, 9:07 PM
WL-03044145 Labor Open 1 $119.00 Dec 19, 9:07 PM
WL-03044146 Labor Open 2 $238.00 Dec 19, 9:07 PM
WL-03044147 Travel Open 10 - Dec 19, 9:07 PM
WL-03044148 Travel Open 55 - Dec 19, 9:07 PM

Details