Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327352 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva West Hillsborough #3685 — 4340 W. Hillsborough Avenue, Tampa FL, 33614

Dec 19, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 45 biz days
🕐 Clock stopped: Tech Off Site (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Jan 30, 2026
27 business days (counted)
Running total: 27 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 17, 2026
11 business days (counted)
Running total: 38 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 26, 2026
7 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 19, 2025 Tech Off Site: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Jan 30 Ready for Scheduling ▶ Running 27 27
Jan 30 → Feb 17 Assigned ▶ Running 11 38
Feb 17 → Feb 26 Scheduled ▶ Running 7 45
Feb 26 → Feb 26 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 46.8d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.8 days
Over SLA
Field Work
1.3 days
Created: Dec 19, 2025 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
46.4 days Total Age
⏱️
28.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
45.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553042
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=32000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Catarine Millan
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327352 (current) Invoiced
Inspection • Joseph Anderson
Created: Dec 19, 2025 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 45.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.0d / 1.0d SLA
Assigned
11.5d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/26 AJinerson - Spoke with Lucy who confirmed scheduling tech visit for Thursday 2/26 with arrival between 10am-12pm. 

POC onsite: Lucy Olds 

Updated POC: 

Lucy Olds

813-629-5566

lolds@convivasolutions.com 


1/30/26 AJinerson - Called secondary contact, Alexandra Pedraza to see if able to assist. Alexandra is no longer with THIS facility but gave me new center admin info: Lucy Olds

# 813-629-5566


1/30/26 AJinerson - Called site number listed. Number has been disconnected. 


01/13/2026 LHill-sent email to Catarine Millan at cmarin@convivasolutions.com to confirm contact & equipment.


01/13/2026 LHill-Called 830-992-1976 for Catarine Millan and recording states that the number has been disconnected.


01/07/2026 LHill-sent email to Catarine Millan at cmarin@convivasolutions.com to confirm contact & equipment.


01/07/2026 LHill-Called 830-992-1976 for Catarine Millan and recording states that the number has been disconnected.

🔧 Work Performed
Inspected 66 pieces of equipment. Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=32000

Timeline

📞
Case Linked Dec 19, 6:00 AM
Case Number: 00553042
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 19, 8:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 28.0 business days
👷
▶
2 Technician Assigned Jan 30, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42d 6h
🚨 12.0 business days
👷
▶
3 Technician Assigned Feb 17, 4:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-02-26T15:00:00.000+0000, 2026-02-26T13:00:00.000+0000, 2026-02-26T20:00:00.000+0000
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 18d 1h
⚠️ 7.9 business days
🔧
Status: Tech On Site by Joseph Anderson Feb 26, 11:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 19h
🚗
Status: Tech Off Site by Joseph Anderson Feb 26, 4:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 44m
⏱️
▶
2 5x Labor Added Feb 26, 10:19 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 47m, 0m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Mar 3, 12:26 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255462

Bottlenecks

Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00553042
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Feb 26, 10:00 AM
Created
Dec 19, 8:39 AM
Invoice #
SM-255462

Work Details (5)

Name Type Status Qty Amount Date
WL-03122418 Labor Open 3.45 $0.00 Feb 26, 10:19 PM
WL-03122419 Labor Open 4.9166666666667 $1,292.00 Feb 26, 10:19 PM
WL-03122420 Labor Open 3.6333333333333 $0.00 Feb 26, 10:19 PM
WL-03122421 Travel Open 135 - Feb 26, 10:19 PM
WL-03122422 Travel Open 135 - Feb 26, 10:19 PM

Details