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WO-01327353 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Creedmoor Road (3300-3318) — 6500 Creedmoor Rd, Suite 110, Raleigh NC, 27613

Dec 19, 2025 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (36 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Dec 19 → Feb 9, 2026
33 business days (counted)
Running total: 33 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 25, 2026
11 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Dec 19, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0
Dec 19 → Feb 9 Assigned ▶ Running 33 33
Feb 9 → Feb 25 Scheduled ▶ Running 11 44
Feb 25 → Feb 25 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 45.8d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.8 days
Over SLA
Field Work
0.3 days
Created: Dec 19, 2025 Due: Feb 27, 2026 Completed: Feb 25, 2026 (2 days early)
📅
45.0 days Total Age
⏱️
34.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
45.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553044
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 35 pieces https://www.ebiotrack.com/inspection.php?iid=32002
Priority
Standard
Origin
Email
Reason
New Case
Contact
Heather Nicholson
Owner
Leona Coonrod
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327353 (current) Invoiced
Inspection • Christopher Morning
Created: Dec 19, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 34.0 days stuck in "Assigned"
⏱️
Total Delay 45.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
34.0d / 0.5d SLA
Scheduled
11.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17 MOwens Sent email to Heather to change the schedule date to 2/25 in the afternoon.

2/9 MOwens Heather replied back that any day during the week of 2/23 works to schedule the visit. Sent reply back to confirm scheduling the visit for Mon 2/23 from 12-4pm.

2/5 MOwens Called to speak to Heather Nicholson. Had to leave a vm for her to call back about scheduling the inspection visit. Sent an email also from pm.

🔧 Work Performed
2-25-26 CTM - Performed Annual Inspection on all medial equipment located . Total of 28 pieces of equipment inspected. ALL PASS . Notified POC Heather Nicholson of findings and completion .
🔍 Technician Findings
2-25-26 CTM - Perform Annual Inspection on all medial equipment located . Notify POC Heather Nicholson of findings and completion .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 35 pieces https://www.ebiotrack.com/inspection.php?iid=32002

Timeline

📞
Case Linked Dec 19, 6:00 AM
Case Number: 00553044
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 19, 8:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 19, 10:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 42m
🚨 34.0 business days
🗓️
▶
2 Status: Scheduled Feb 9, 2:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-23T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 12, 10:51 AM
Scheduled For: 2026-02-23T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 17, 2:19 PM
Scheduled For: 2026-02-23T20:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Feb 17, 4:42 PM
Scheduled For: 2026-02-25T19:00:00.000+0000
⚠️ 6.9 business days
⏱️
▶
2 2x Labor Added Feb 25, 1:50 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 23h
⏱️
▶
2 Labor Added Feb 25, 2:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 1h 7m
⏱️
▶
2 2x Labor Added Feb 25, 3:53 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 55m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 2, 1:01 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255342

Bottlenecks

Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00553044
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 25, 2:00 PM
Created
Dec 19, 8:41 AM
Invoice #
SM-255342

Work Details (5)

Name Type Status Qty Amount Date
WL-03119559 Labor Open 1.5 $0.00 Feb 25, 1:50 PM
WL-03119560 Travel Open 48 - Feb 25, 1:50 PM
WL-03119743 Labor Open 1 $1,000.00 Feb 25, 2:57 PM
WL-03119812 Labor Open 1 $0.00 Feb 25, 3:53 PM
WL-03119813 Travel Open 18 - Feb 25, 3:53 PM

Details