2/9 KKelch Marcy called me to reschedule for 2/27 between 9 and 11 am. Customer confirmed.
2/4 KKelch Marcy called me back to schedule for 2/11-2/12 between 9 and 11 am and 2/23 between 9 and 11 am. Customer confirmed. Call logged on WO-01327027
2/2 KKelch called Marcy to schedule for 2/9 and 2/11-2/12 between 9 and 11 am. Left VM. Call logged on WO-01327027
01/29/2025 DNakoff - POC Updated
1/12 KKelch placed on hold due to 3 failed attempts to schedule
1/5 KKelch sent Beatrice an email for scheduling
12/29 KKelch sent Beatrice an email for scheduling
12/22 KKelch sent Beatrice an email for scheduling
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
53 pieces
https://www.ebiotrack.com/inspection.php?iid=32001
📋
Inbound from +12107810391
Completed Feb 9, 2026
2/9 KKelch Marcy called me to reschedule for 2/27 between 9 and 11 am. Customer confirmed.
📧
Email: EMSAR Request for service at VM Bandera Heart Plaza One - (TX19-S50124)
Completed Jan 5, 2026
To: bcasillas@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Bandera Heart Plaza One - (TX19-S50124)
Body:
Hi Beatrice Casillas,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Bandera Heart Plaza One - (TX19-S50124). This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability
📧
Email: EMSAR Request for service at VM Bandera Heart Plaza One - (TX19-S50124)
Completed Dec 29, 2025
To: bcasillas@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Bandera Heart Plaza One - (TX19-S50124)
Body:
Hi Beatrice Casillas,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Bandera Heart Plaza One - (TX19-S50124). This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability
📧
Email: EMSAR Request for service at VM Bandera Heart Plaza One - (TX19-S50124)
Completed Dec 22, 2025
To: bcasillas@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Bandera Heart Plaza One - (TX19-S50124)
Body:
Hi Beatrice Casillas,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Bandera Heart Plaza One - (TX19-S50124). This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability
📅
WO-01327354 - Inspection - San Antonio - VM Bandera Heart Plaza One - (TX19-S50124)
Feb 27, 2026 10:00am – 2:00pm
Work Order: WO-01327354
Account: VillageMD
Customer Case Number:
Location: VM Bandera Heart Plaza One - (TX19-S50124)
Address: 6800 IH-10 W 200, San Antonio, TX 78201
Manufacturer:
Model #:
Serial #:
Contact Name: Marcy Perry
Contact Phone: 210-781-0391
Contact Email: mperry2@villagemedical.com
Timeline
📞
Case Linked Dec 19, 6:00 AM
Case Number:00553043
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 19, 8:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 19, 9:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:44m
🚨15.0 business days
🆕
Status: Entered by Kaitlyn KelchJan 12, 10:49 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:24d 1h, 0m
🚨13.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffJan 29, 8:09 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:17d 9h
⏳2.5 business days
👷
▶
2
Technician Assigned Feb 2, 10:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 14h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 4, 12:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-23T15:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchFeb 9, 4:48 PM
Scheduled For:2026-02-27T15:00:00.000+0000
🚨13.9 business days
🔧
Status: Tech On Site by Anthony WirthFeb 27, 9:08 AM
From:Scheduled
To:Tech On Site
Duration in Previous:22d 20h
🔩
Parts Added Feb 27, 9:21 AM
Type:Parts
Status:Open
Qty:1
⏱️
2x Labor Added Feb 27, 8:34 PM
Type:Labor
Status:Open
Qty:1, 4.5
✔️
Status: Completed by Anthony WirthFeb 27, 8:49 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11h 41m, 0m
⏳3.4 business days
📄
▶
2
Status: Ready to Bill Mar 4, 10:11 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255536
Bottlenecks
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)