Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327392 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Karter Advanced Facial Plastic Surgery — 120 Hebron Ave, Ste 2A,, Glastonbury, CT, 06033-2096

Dec 19, 2025 → Dec 29, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 25, 2025
🕐 Clock stopped: Completed (Dec 29)
✗ SLA Missed (4d late)
Dispatch 0.0d
Coordinators 8.3d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.3 days
Over SLA
Field Work
0.0 days
Created: Dec 19, 2025 Due: Dec 26, 2025 Completed: Dec 29, 2025 (2 days late)
📅
7.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
9.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553089
Midmark Service Request Dispatch Authorization - WO-00139560
Closed
Zone 1 Dispatch Type Repair Email info@karterplasticsurgery.com PROBLEM SUMMARY WD Unusual noise ADDITIONAL NOTES Closes at 3pm on Fridays. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Bell
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327392 (current) Invoiced
Repair • Luis Torres
Created: Dec 19, 2025 • Closed: Dec 29, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/22 KSmith -- Scheduled for 12/29 per Sarah's request. 8-10am. Site is closed 12/26.

12/19 KHardison - Left a vm regarding WO. Advised that a coordinator will call for scheduling,

🔧 Work Performed
**Upon eval and speaking with staff they showed me a video of their complaint. I ran an unwrapped cycle and opened door when prompted and unit ran full cycle with no issues. Spoke with Brian @MM and he confirmed that if door isn’t opened when prompted it can damage unit and cause funny noises. Spoke with Sienna (office manager) she let me know that they used to have an M9 that opened on its own. Unit is in another room in the back and they dont know when door needs to be opened. She informed me that she will be contacting her rep to get an autoclave that the door opens on its own. I assisted in getting her any info i could to facilitate.
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Zone 1 Dispatch Type Repair Email info@karterplasticsurgery.com PROBLEM SUMMARY WD Unusual noise ADDITIONAL NOTES Closes at 3pm on Fridays. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer

Timeline

📞
Case Linked Dec 19, 9:53 AM
Case Number: 00553089
Subject: Midmark Service Request Dispatch Authorization - WO-00139560
Status: Closed
📋
▶
2 Work Order Created Dec 19, 10:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 22, 8:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 21h
🗓️
▶
2 Status: Scheduled Dec 22, 10:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-29T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 5x Labor Added Dec 29, 11:43 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 7d 1h
🏁
Status: Closed by Luis Torres Dec 29, 12:04 PM
From: Completed
To: Closed
Duration in Previous: 19m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Jan 5, 4:03 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250510

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

📞
Case 00553089
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Luis Torres
Scheduled
Dec 29, 9:00 AM
Created
Dec 19, 10:29 AM
Invoice #
SM-250510

Work Details (5)

Name Type Status Qty Amount Date
WL-03048875 Labor Open 1 $110.00 Dec 29, 11:43 AM
WL-03048876 Travel Open 23 $110.00 Dec 29, 11:43 AM
WL-03048877 Labor Open 0.75 $0.00 Dec 29, 11:43 AM
WL-03048878 Labor Open 1 $0.00 Dec 29, 11:43 AM
WL-03048879 Travel Open 23 $0.00 Dec 29, 11:43 AM

Details