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WO-01327458 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger-Pesiri Radiology Group LLC - Medford — 1729 N Ocean Ave, Medford NY, 11763

Dec 19, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 8, 2026
✓ SLA Met (25 biz days early)
Active: 47 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 19 → Dec 23, 2025
2 business days (not counted)
47d
▶ Clock Running
Status: Scheduled
Dec 23 → Mar 4, 2026
47 business days (counted)
Running total: 47 of ? biz days used
Created: Dec 19, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 23 Ready for Release ⏸ Paused 2 —
Dec 23 → Mar 4 Scheduled ▶ Running 47 47
Dispatch 0.4d
Holding 2.3d (excluded)
Coordinators 48.0d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
2.3 days
Coordinators
48.0 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Dec 19, 2025 Due: Apr 8, 2026 Completed: Mar 4, 2026 (35 days early)
📅
49.6 days Total Age
⏱️
48.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
47.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 3, 2026
Visit 2 Mar 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553210
URGENT Philips WO Request
Closed
Affiniti 70 Ultrasound System Installed Product 72193122 - USN17F1079
Priority
High
Origin
Email
Reason
New Case
Contact
Tracy Hovanec
Owner
Shelby Robinson
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327458 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Dec 19, 2025 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 48.0 days stuck in "Scheduled"
⏱️
Total Delay 47.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
2.3d
Scheduled
48.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 RArnold -Dispatching to Andre for 03/03 @ 8am

Customer request month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System Installed Product 72193122 - USN17F1079
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Dec 19, 1:47 PM
Case Number: 00553210
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 19, 1:53 PM
Work Order: WO-01327458
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Dec 19, 4:59 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 6m
⏳ 2.9 business days
👷
▶
3 Technician Assigned Dec 23, 9:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-03T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 3d 16h
🚨 48.0 business days
⏱️
▶
3 7x Labor Added Mar 4, 11:44 AM
7x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 71d 2h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 5, 1:41 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 51m
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00553210
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 3, 8:00 AM
Created
Dec 19, 1:53 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03129565 Labor Open 2 $0.00 Mar 4, 11:44 AM
WL-03129566 Labor Open 2 $275.00 Mar 4, 11:44 AM
WL-03129567 Labor Open 2 $0.00 Mar 4, 11:44 AM
WL-03129568 Labor Open 1.5 $0.00 Mar 4, 11:44 AM
WL-03129569 Labor Open 0.25 $0.00 Mar 4, 11:44 AM
WL-03129570 Travel Open 53 $0.00 Mar 4, 11:44 AM
WL-03129571 Travel Open 53 $0.00 Mar 4, 11:44 AM
WL-03131600 Labor Open 0.016666666666667 $38.00 Mar 5, 1:41 PM

Details