Midmark Service Request Dispatch Authorization - WO-00139574
Closed
Zone 4
Dispatch Type Repair Email asrodriquez@sypmg.com
PROBLEM SUMMARY
WD Replace CM, Install USB kit, Dispatch EMSAR
ADDITIONAL NOTES
This will be Zone 4 Dispatch to the EMSAR, Sacramento, CA location. It is approx. 6 hours and 30 minutes round trip. If a
different service location is used, Midmark approval is required before setting up service. Parts are shipping UPS Next Day Air.
Please install the replacement connectivity module on the M11. Once installed, it will need to be connected to Midmark Smart
View via the myMidmark mobile app. Before going on site, please call Midmark Technical Services at 844-856-1231 and ask
for a connected solutions specialist. The connected solutions specialist will create an account in the myMidmark mobile app for
the servicer so that the connection can be completed. Please schedule a time with the office when the devices will not be in
use as they will need to be power cycled as part of the connection process. The Service Company Tech must return the
defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not
used for repair. Any questions then reach out to Midmark Technical Service at 844-856-1231 and request to speak with a
connected product specialist. Thank you.
Ship Exchanged Open 745349 002-10909-00 1.00000
Ship Exchanged Open 745349 S006-00909 1.00000
Return
Exchange Open 745349 002-10785-00 -1
Ship Exchanged Open 745349 9A698001 1.00000
2-4 Mburris call from POC Ashley Rodriquez asking if tech can come back 2-19
1/28 ARios - Need to re-schedule, got delayed with WO-01337324
1/15 ARios - Needs to be re-scheduled ran out of time to complete.
1/05 ARios - Need to re-schedule, not enough time to complete.
1-2 Mburris called site and set appt Tracy 1-5 tech was busy with added wo's this week
12-30 Mburris email sent to POC
12/23/25 SReich
Your shipment
1ZE444250172331527
Scheduled Delivery
Today, December 23 by 3:00 P.M.
Order No: 745349
Customer PO No: SR1511348
Customer: Midmark No Charge
Service Request NO: 1511348
Ship To Name: Salinas Valley Memorial Hospital
Ship To Address: 5 Lower Ragsdale Dr
Ship To City/State: MONTEREY, CA 93940-5817
Waybill (Tracking #): 1ZE444250172331527
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 22-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10909-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X CONNECTIVITY MODULE
LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259048340351 DESCRIPTION: ARS LABEL, ST RT 47 WEST
LINE NO: 4.1 QTY: 1 ITEM: 9A698001 SERIAL #: DESCRIPTION: USB KIT, STERILIZER DATA
12/19 KHardison - Spoke to Angelique regarding WO. Advised that a coordinator will call for scheduling, once shipping is confirmed for parts, once shipping is confirmed for parts.
🔧Work Performed
Installed the USB kit and replaced the connectivity module. Verified proper functionality by successfully backing up data to a USB thumb drive. Using the myMidmark mobile app, successfully added the sterilizer as a new product in the Home Portal for Salinas Valley Health within Midmark SmartView and confirmed successful network connectivity.
🔍Technician Findings
Customer gave me parts to be installed/replaced on autoclave.
⚠️Problem Description
Zone 4
Dispatch Type Repair Email asrodriquez@sypmg.com
PROBLEM SUMMARY
WD Replace CM, Install USB kit, Dispatch EMSAR
ADDITIONAL NOTES
This will be Zone 4 Dispatch to the EMSAR, Sacramento, CA location. It is approx. 6 hours and 30 minutes round trip. If a
different service location is used, Midmark approval is required before setting up service. Parts are shipping UPS Next Day Air.
Please install the replacement connectivity module on the M11. Once installed, it will need to be connected to Midmark Smart
View via the myMidmark mobile app. Before going on site, please call Midmark Technical Services at 844-856-1231 and ask
for a connected solutions specialist. The connected solutions specialist will create an account in the myMidmark mobile app for
the servicer so that the connection can be completed. Please schedule a time with the office when the devices will not be in
use as they will need to be power cycled as part of the connection process. The Service Company Tech must return the
defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not
used for repair. Any questions then reach out to Midmark Technical Service at 844-856-1231 and request to speak with a
connected product specialist. Thank you.
Ship Exchanged Open 745349 002-10909-00 1.00000
Ship Exchanged Open 745349 S006-00909 1.00000
Return
Exchange Open 745349 002-10785-00 -1
Ship Exchanged Open 745349 9A698001 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📞
Call
Completed Feb 4, 2026
2-4 Mburris call from POC Ashley Rodriquez asking if tech can come back 2-19
📋
Outbound to +18316247070
Completed Jan 2, 2026
1-2 Mburris called site and set appt Tracy 1-5
📧
Email: EMSAR Request for service at Salinas Valley Memorial Hospital (Email to schedule service)
Completed Dec 30, 2025
To: asrodriquez@sypmg.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Salinas Valley Memorial Hospital (Email to schedule service)
Body:
Hi Ashley Rodriquez,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Autoclave Install USB kit.
We currently have availability
📋
Outbound to +18316247070
Completed Dec 19, 2025
Spoke to Angelique regarding WO. Advised that a coordinator will call for scheduling, once shipping is confirmed for parts, once shipping is confirmed for parts.
📅
WO-01327460 - Repair - M11 (Series) - MONTEREY, - Salinas Valley Memorial Hospital
Feb 19, 2026 12:00pm – 2:00pm
Work Order: WO-01327460
Account: MIDMARK
Customer Case Number: SR 1511348 WO-00139574
Location: Salinas Valley Memorial Hospital
Address: 5 Lower Ragsdale Dr,, MONTEREY,, CA 93940-5817
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2797673
Contact Name: Ashley Rodriquez
Contact
PDF
003-10705-00 Smart View User Guide
Dec 19, 2025
PDF
SRA_WO-00139574_ver1
Dec 19, 2025
PDF
SRA_WO-00139574_ver1
Feb 24, 2026
Timeline
📞
Case Linked Dec 19, 1:20 PM
Case Number:00553200
Subject:Midmark Service Request Dispatch Authorization - WO-00139574