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WO-01327482 ↗ ServiceMax

Mukwonago Animal Hospital • Virtual Tech - Field Repair • P3

📍 Mukwonago Animal Hospital — 1065 N Rochester St, Mukwonago WI, 53149

Dec 19, 2025 → Jan 20, 2026

✅ Completed
P3 3 business days from creation
Target: Dec 24, 2025
🕐 Clock stopped: Tech Off Site (Jan 20)
⏸ 6d excluded (parts wait + holding)
✗ SLA Missed (20d late)
Dispatch 0.0d
Material Management 4.8d
Holding 5.0d (excluded)
Coordinators 7.5d
Field Work 1.0d
Incomplete 10.6d (excluded)
Billing 9.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.8 days
Over SLA
Holding (excluded from total)
5.0 days
Coordinators
7.5 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
10.6 days
Billing
9.8 days
Over SLA
Created: Dec 19, 2025 Due: Jan 19, 2026 Completed: Jan 21, 2026 (1 days late)
📅
22.8 days Total Age
⏱️
9.0d in Ready to Bill Longest Stage
🔄
19 transitions Status Changes
⚠️
13.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jon Kuehl — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 22, 2025
Visit 2 Jan 20, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553157
Midmark MARTX VMS Leaking
Closed
New flowmter is leaking Midmak VSM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Duncan
Owner
Virtual Tech
Created
Dec 19, 2025
Work Orders from this Case (1)
WO-01327482 (current) Invoiced
Virtual Tech - Field Repair • Jon Kuehl
Created: Dec 19, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 9.0 days stuck in "Ready to Bill"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Incomplete
10.6d
On Hold
5.0d
Awaiting Parts
4.8d / 3.0d SLA
Reschedule
1.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.8d
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-22-26 JK No asset ID required.


1/19/2026 CRamen parts delivered Friday


1/14/2026jsells

Ship To Name: Mukwonago Animal Hospital Ship To Address: 1065 N Rochester St Ship To City/State: Mukwonago, WI 53149-8739 Waybill (Tracking #): 1ZE444250371334120 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 14-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 91800206 SERIAL #: DESCRIPTION: FLOWMETER W/FL ASSY O2 VMS LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


1/9/26 RJB -- I am working with Midmark tech support to determine what the thread pattern is on the inlet and outlet adapters so that I can ensure to have the correct parts on hand for a return visit. This has to remain in limbo until I get further clarification. I am working with Melissa Seaone from Midmark on this case.


1/6/25 RJB -- Called Midmark tech support. Spoke to Melissa. See attached email chain:

P/n: 002-1864-00 needed at a cost of $234. However, Melissa advised we order a new flowmeter since this part is usually assembled at Midmark, and it is "difficult" to attach. This part will require soldering. If we can provide photographic evidence, Midmark may honor a warranty on the flowmeter ordered under parts order: 83419. Midmark PO#: PO015140


1/6/26 RBerry- Found WO in on hold status. This is the incorrect status. Moved WO back to incomplete status. Discussed with tech sup about getting part number needed from tech. States he will reach out to tech to confirm. I do currently have a photo.


12-31 DSR Putting on Hold until Tech Responds for part needed.

12-29 DSR Sent Tech email to see what part # is needed.

12/19/2025 CRamen spoke to Melissa and scheduled for Monday 12/22/2025 with tech arrival between 1-2pm

🔧 Work Performed
Verified leak present at the Inlet adapter to the flowmeter. Uninstalled the fitting that tied into it to see the threads inside were extremely worn and damaged. I purchased a 1/4" brass Male to Male fitting and installed it with some liquid thread sealant into the part with the damaged threads. This lessened the leak, but alas, did not completely prevent it. According to Midmark's website, p/n: 91805042 is listed as available, but it listed as a part of the older style flowmeter. Will need to talk to Midmark tech support to see if this part is compatible with the new style flowmeter. 1-20-26 JK Installed new flow meter and performed successful functional test.
🔍 Technician Findings
Threads stripped inside the connector piece that is incl. with the new flowmeter. 1-20-26 JK Unit leaking air at bottom of flow meter.
⚠️ Problem Description
New flowmter is leaking Midmak VSM https://www.ebiotrack.com/workorder.php?wo=70497

Timeline

📞
Case Linked Dec 19, 11:37 AM
Case Number: 00553157
Subject: Midmark MARTX VMS Leaking
Status: Closed
📋
▶
2 Work Order Created Dec 19, 3:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Dec 19, 3:17 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-22T19:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Dec 23, 7:38 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Byer
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 3d 16h, 0m
⚠️ 7.0 business days
⏸️
Status: On Hold by Derek Reynolds Dec 31, 10:24 AM
From: Incomplete
To: On Hold
Duration in Previous: 8d 2h
⚠️ 5.0 business days
⚠️
Status: Incomplete by Rhea Berry Jan 6, 2:04 PM
From: On Hold
To: Incomplete
Duration in Previous: 6d 3h
⏳ 4.0 business days
📦
▶
2 Parts Requested Jan 9, 12:46 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 2d 22h
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Jan 15, 1:23 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 0h
⏳ 2.0 business days
🆕
▶
2 Status: Entered Jan 16, 2:16 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 7:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-01-20T18:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Jan 20, 1:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 42m
🚗
Status: Tech Off Site by Jonathan Kuehl Jan 20, 2:29 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 55m
✔️
Status: Completed by Jonathan Kuehl Jan 20, 9:31 PM
From: Tech Off Site
To: Completed
Duration in Previous: 7h 1m
⏱️
▶
2 3x Labor Added Jan 20, 9:37 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.3 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 22, 3:36 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 17h
🏁
Status: Closed by Jonathan Kuehl Jan 22, 10:20 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 44m
📄
Status: Ready to Bill by Diane Patton Jan 23, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 19m
⚠️ 9.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.7 business hours
Awaiting Parts
Duration: 4.8 business days (threshold: 3.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00553157
Closed
📦
Parts Order 00087992
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Jon Kuehl
Scheduled
Jan 20, 1:00 PM
Created
Dec 19, 3:07 PM
Invoice #
SM-252986

Work Details (8)

Name Type Status Qty Amount Date
WL-03045961 Labor Open 1.5 $178.50 Dec 23, 7:38 AM
WL-03045962 Labor Open 2 $0.00 Dec 23, 7:38 AM
WL-03045963 Travel Open 97 $275.00 Dec 23, 7:38 AM
WL-03066330 Parts Open 1 $1,445.85 Jan 15, 1:23 PM
WL-03066331 Expenses Open 1 $28.52 Jan 15, 1:23 PM
WL-03072757 Labor Open 0.73333333333333 $0.00 Jan 20, 9:37 PM
WL-03072758 Labor Open 0.91666666666667 $119.00 Jan 20, 9:37 PM
WL-03072759 Travel Open 29 $110.00 Jan 20, 9:37 PM

Details