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WO-01327558 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 OR-Portland — 5100 S Macadam Ave, Suite 180, Portland OR, 97239

Dec 22, 2025 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (36 biz days late)
Active: 43 biz days
🕐 Clock stopped: Canceled (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Assigned
Dec 22 → Feb 25, 2026
43 business days (counted)
Running total: 43 of ? biz days used
Created: Dec 22, 2025 Canceled: Feb 25, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 22 Ready for Scheduling ▶ Running 0 0
Dec 22 → Feb 25 Assigned ▶ Running 43 43
Dispatch 0.0d
Coordinators 44.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.1 days
Over SLA
Created: Dec 22, 2025 Due: Feb 27, 2026 Completed: Feb 25, 2026 (2 days early)
📅
44.0 days Total Age
⏱️
43.1d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
42.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553369
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 112 pcs https://www.ebiotrack.com/inspection.php?iid=32008
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nancy Newte
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327558 (current) Canceled
Inspection • Jason Morris
Created: Dec 22, 2025
Behind Schedule - Needs Attention
Canceled • 237 days old
🚨
Primary Delay 43.1 days stuck in "Assigned"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
43.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/25/2026 DNakoff - Inspection completed in December 2025

2-24 Mburris email sent to POC

2-17 Mburris email sent to POC

⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 112 pcs https://www.ebiotrack.com/inspection.php?iid=32008

Timeline

📞
Case Linked Dec 22, 12:00 AM
Case Number: 00553369
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 22, 9:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 22, 5:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 40m
🚨 43.8 business days
🚫
Status: Canceled by Dylan Nakoff Feb 25, 8:59 AM
From: Assigned
To: Canceled
Duration in Previous: 64d 15h

Bottlenecks

Assigned
Duration: 43.1 business days (threshold: 4.0 business hours)
Exceeded by 42.6 business days

🔗 Related Artifacts

📞
Case 00553369
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Morris
Scheduled
N/A
Created
Dec 22, 9:13 AM
Invoice #
N/A

Details