Midmark Service Request Dispatch Authorization - WO-00140043
Closed
Zone 1
NWD No back function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
2/20/26 RBerry- Updated due date based on Midmark's request to close WO on 1/26/26. updated serviced date to match work details.
1/26 KKelch logged email from Midmark to close WO. Sent chatter to FSE/SUP/FOM
1/26 ADiaz - customer not on site to get approval for part order
1/9 KKelch- per FSE, we need to go back out and confirm that the part needed is what was diagnosed. CLacy is scheduled to go there on Monday for a different WO. Flipped to CLacy and added to Monday's schedule. Please see logged call on WO-01334524
1/9/26 SReich - Per the attached email from Midmark: The customer reached out to Dispatch wanting to know the next steps of the repair. I see a note that the tech that was on site needs to report additional parts to Midmark. The technician dispatched was Arturo Diaz, please have Arturo call Midmark Medical Tech Service at 844-856-1230 to report any additional parts, current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval. Please have the tech call ASAP as this Service Request has been sitting since 12/23. Thank you!
12/22 KKelch Enrique called me back to schedule for 12/23 between 12 and 2 pm. Customer confirmed. Please call Enrique when you arrive
12/22 KKelch called Enrique to schedule for tomorrow between 12 and 2 pm. Left VM.
12/22/25 SReich - Spoke to Enrique, gave him the WO # and told him someone would be reaching out to schedule.
🔧Work Performed
- investigated reported issue, “back function not operating properly”
- confirmed reported issue. Back function non-responsive
- checked safety limit switches and fuses, no issues found
- swapped actuator motor connections on main board which caused fuse F4 to blow
- contacted midmark support. Was advised to obtain replacement fuse from nearby hardware store
- POC had an extra pcba on hand from a previous purchase, installed the PCBA
- restored base functionalty with customer provided pcba but back functionality still non responsive
- reached out to midmark again but support was already closed for the holidays.
- advised POC of findings, work performed, and next step actions
- it is likely the back actuator motor needs to be replaced. But unable to confirm with midmark due to holiday hours
1/12/26 - - investigated reported issue: back function not operating
- confirmed reported issue
- contacted midmark for further troubleshooting
- tested back functionality with base actuator
- detemrined back actuator to be faulty
- James with midmark to submit quote for part and repair
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Zone 1
NWD No back function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
📄Description
Midmark 625 (series) Barrier-Free® Exam Table
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: eptorres@houstonmethodist.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327571Location: Houston MethodistAddress: 6445 Main St Houston, TX 77030-1502Device: 625 (series) Exam Table V1463628Problem Description: Zone 1
NWD No back function
ADDITIONAL
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: eptorres@houstonmethodist.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327571Location: Houston MethodistAddress: 6445 Main St Houston, TX 77030-1502Device: 625 (series) Exam Table V1463628Problem Description: Zone 1
NWD No back function
ADDITIONAL
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 3, 2026
To: eptorres@houstonmethodist.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327571Location: Houston MethodistAddress: 6445 Main St Houston, TX 77030-1502Device: 625 (series) Exam Table V1463628Problem Description: Zone 1
NWD No back function
ADDITIONAL
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: eptorres@houstonmethodist.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327571Location: Houston MethodistAddress: 6445 Main St Houston, TX 77030-1502Device: 625 (series) Exam Table V1463628Problem Description: Zone 1
NWD No back function
ADDITIONAL
📧
Email:EMSAR West - SR 1511662
Completed Jan 26, 2026
From: Dispatch@midmark.com
To: kaitlyn.kelch@emsar.com, cramen@emsar.com, michael.burris@emsar.com
Cc: sramen@emsar.com, rhea.berry@emsar.com, cdempsey@emsar.com, lyoder@emsar.com, nicholas.willick@emsar.com, david.carvalho@emsar.com, dispatch@emsar.com, Dispatch@midmark.com, jonielle.dedman@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
Hello, EMSAR, Please close this work order and submit invoice to Midmark for work performed to date. If you have any questions or need additiona
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: eptorres@houstonmethodist.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327571Location: Houston MethodistAddress: 6445 Main St Houston, TX 77030-1502Device: 625 (series) Exam Table V1463628Problem Description: Zone 1
NWD No back function
ADDITIONAL
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: eptorres@houstonmethodist.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327571Location: Houston MethodistAddress: 6445 Main St Houston, TX 77030-1502Device: 625 (series) Exam Table V1463628Problem Description: Zone 1
NWD No back function
ADDITIONAL
📞
Call
Completed Dec 22, 2025
12/22 KKelch Enrique called me back to schedule for 12/23 between 12 and 2 pm. Customer confirmed.
📞
Call
Completed Dec 22, 2025
12/22 KKelch called Enrique to schedule for tomorrow between 12 and 2 pm. Left VM.
📋
Outbound to +13462385819
Completed Dec 22, 2025
Spoke to Enrique, gave him the WO # and told him someone would be reaching out to schedule.
Jan 26, 2026 8:53am
@Arturo Diaz Per Midmark, the customer has requested for this to be closed out. Please close WO. CC: @Craig Dempsey @David Carvalho