12/23/25 RBerry- Received email from Jasmine confirming scheduled date of 12/29/25 with arrival time between 12-2PM. See logged email.
12/23/25 RBerry- Received email from Jasmine Long stating: Monday December 28th works for me! I will be onsite and there are no restrictions to worry about
Advised Jasmine the December 28th is a Sunday but we do have our tech available on 12/29/25 with an arrival time between 12-2PM. Waiting for confirmation. See logged email.
12/23/25 RBerry- Emailed Jasmine Long to discuss scheduling.
12/23/25 RBerry- LM with Jasmine Long to schedule.
12/22/25 RBerry- LM with Jasmine Long to discuss scheduling.
🔧Work Performed
Assembled two BP machine stands and performed NIBP functional testing to verify proper operation.
🔍Technician Findings
New BP machines installation
⚠️Problem Description
Work Order #131236
Work Order Description:
Received two new BP machines that needs to be put together. https://www.ebiotrack.com/workorder.php?wo=70504
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Irvington, IN (Email to schedule service)
Completed Dec 23, 2025
From: jasmine.long@oakstreethealth.com
To: rhea.berry@emsar.com
Cc: abby.jinerson@emsar.com
Hello,Yes, December 29th is what I meant. SorryJasmine Long, MBA| P: 317-808-7085 | Practice Manager | Irvington Oak Street Health | www.oakstreethealth.comOn Tue, Dec 23, 2025 at 10:30 AM Rhea Berry <rhea.berry@emsar.com> wrote:**** External Email - Use Caution ****Hi Jasmine, Unfortunately, December 28th is Sunday and our technician is not in the field that day. We do have December 29th availab
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Irvington, IN (Email to schedule service)
Completed Dec 23, 2025
From: rhea.berry@emsar.com
To: jasmine.long@oakstreethealth.com
Cc: abby.jinerson@emsar.com
No problem at all! I have this on our technician's calendar for 12/29/25. Have a great holiday!
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified that disclosing, copying, distri
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Irvington, IN (Email to schedule service)
Completed Dec 23, 2025
From: rhea.berry@emsar.com
To: jasmine.long@oakstreethealth.com
Cc: abby.jinerson@emsar.com
Hi Jasmine,
Unfortunately, December 28th is Sunday and our technician is not in the field that day. We do have December 29th available with an arrival time between 12-2PM. Does that day and time work for your facility?
Thank you,Rhea BerryAccount Service Coordinator937-365-7445rhea.berry@emsar.comwww.emsar.comThe information in this e-mail is confidential and may be legally privileged; it is int
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Irvington, IN (Email to schedule service)
Completed Dec 23, 2025
From: jasmine.long@oakstreethealth.com
To: rhea.berry@emsar.com
Cc: abby.jinerson@emsar.com
Hello,Monday December 28th works for me! I will be onsite and there are no restrictions to worry aboutThanks Jasmine Long, MBA| P: 317-808-7085 | Practice Manager | Irvington Oak Street Health | www.oakstreethealth.comOn Tue, Dec 23, 2025 at 9:35 AM Rhea Berry <rhea.berry@emsar.com> wrote:**** External Email - Use Caution ****Hi Jasmine Long,I hope you’re doing well. I’m reaching out to schedul
📧
Email: EMSAR Request for service at Oak Street Health - Irvington, IN (Email to schedule service)
Completed Dec 23, 2025
To: jasmine.long@oakstreethealth.com
CC: abby.jinerson@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Irvington, IN (Email to schedule service)
Body:
Hi Jasmine Long,
I hope you’re doing well. I’m reaching out to schedule a service appointment for 2 new blood pressure machines that need installed.
Here’s the location information we have on file:
Location:
Oak Street Health - Irvington, IN
6401 E Washington
Indianapolis,
📋
Outbound to +12196145824
Completed Dec 23, 2025
12/23/25 RBerry- LM with Jasmine Long to schedule.
📋
Outbound to +12196145824
Completed Dec 22, 2025
12/22/25 RBerry- LM with Jasmine Long to discuss scheduling.
📅
WO-01327594 - Virtual Tech - Field Repair - Indianapolis - Oak Street Health - Irvington, IN
Dec 29, 2025 12:30pm – 1:30pm
Work Order: WO-01327594
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Irvington, IN
Address: 6401 E Washington, Indianapolis, IN 46219
Manufacturer:
Model #:
Serial #:
Contact Name: Jasmine Long
Contact Phone: 219-614-5824
Contact Email: jasmine.long@oakstreethea
Timeline
📞
Case Linked Dec 22, 11:11 AM
Case Number:00553475
Subject:Oak Street Health - 48 Hour - 131236: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Dec 22, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 22, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 43m
🗓️
▶
2
Status: Scheduled Dec 23, 10:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-12-29T17:30:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Vincent NyathiDec 29, 2:29 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 3h
⏱️
▶
2
3x Labor Added Dec 29, 9:36 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 8m, 0m
📄
Status: Ready to Bill by Diane PattonDec 30, 2:10 PM
From:Closed
To:Ready to Bill
Duration in Previous:16h 32m
⏳4.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 4h
💰
Status: Invoiced by Diane PattonJan 2, 6:30 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
⏳0.7 business days
🧾
Invoice Created Jan 4, 11:27 PM
Invoice Number:SM-250448
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)