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WO-01327598 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Paws Up Veterinary — 6000 MERRIWEATHER DR, B107, COLUMBIA MD, 21044

Dec 22, 2025 → Dec 30, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 26, 2025
🕐 Clock stopped: Completed (Dec 31)
✗ SLA Missed (4d late)
Dispatch 0.0d
Coordinators 6.9d
Field Work 1.0d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Field Work
1.0 days
Billing
1.0 days
Created: Dec 22, 2025 Due: Dec 29, 2025 Completed: Dec 31, 2025 (1 days late)
📅
7.4 days Total Age
⏱️
6.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00553465
Midmark Service Request Dispatch Authorization - WO-00140060
Closed
Zone 2 WD - Arm drifting - Run with 1511866 Imaging/X-Ray Dispatch. This dispatch needs to be completed on the same day as SR 1511866. Will need set of hex keys as well as 9 inch 8 mm t-allen wrench. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you! All x-ray WOs: Mandatory documents: FDA 2579 Form
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kelly Lucchesi
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327598 (current) Invoiced
Repair • Michael Harris
Created: Dec 22, 2025 • Closed: Dec 30, 2025
Completed with minor delays
Invoiced • 143 days old
🚨
Primary Delay 6.7 days stuck in "Scheduled"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
WO Correction Needed
1.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/6/2025 NSuarez SRA needs to be filled out.

12/22 MOwens Called and spoke to Kelly Lucchesi. She asked what would be the first available opening for the visit for he tech. I told her next Tues. 12/30 in the afternoon. She said that day will work for her. Arrival will be around 3pm.

12/22/2025jsells

spoke with Kelly, and I gave her the work order number and told her a coordinator will call to schedule

🔧 Work Performed
an 8mm allen wrench used to adjust the drift for the tube head. the unit was set to one position and no movement was observed.
🔍 Technician Findings
the tube head drifts up after being set.
⚠️ Problem Description
Zone 2 WD - Arm drifting - Run with 1511866 Imaging/X-Ray Dispatch. This dispatch needs to be completed on the same day as SR 1511866. Will need set of hex keys as well as 9 inch 8 mm t-allen wrench. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you! All x-ray WOs: Mandatory documents: FDA 2579 Form
📄 Description
Midmark Progeny VetPro Wall Mount x-ray system. (P7015, P7015V-P, DCV5, P7016, DCV6, P7017, DCV7, DCD7, P7018, DCV8)

Timeline

📞
Case Linked Dec 22, 10:51 AM
Case Number: 00553465
Subject: Midmark Service Request Dispatch Authorization - WO-00140060
Status: Closed
📋
Work Order Created Dec 22, 11:35 AM
Work Order: WO-01327598
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Dec 22, 11:41 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
2 Status: Assigned Dec 22, 11:49 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Michael Harris
🗓️
2 Status: Scheduled Dec 22, 1:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-30T20:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Michael Harris Dec 30, 3:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
⏱️
2x Labor Added Dec 30, 10:54 PM
Type: Labor, Expenses
Status: Open
Qty: 1.3666666666667
✔️
Status: Completed by Michael Harris Dec 30, 11:10 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 40m
⚠️ 5.1 business days
✏️
Status: WO Correction Needed by Nancy Suarez Jan 6, 3:56 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 16h
🏁
Status: Closed by Michael Harris Jan 6, 11:49 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 52m
📄
3 Status: Ready to Bill Jan 7, 10:33 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250665

Bottlenecks

Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00553465
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michael Harris
Scheduled
Dec 30, 3:00 PM
Created
Dec 22, 11:35 AM
Invoice #
SM-250665

Work Details (2)

Name Type Status Qty Amount Date
WL-03050525 Labor Open 1.3666666666667 $165.00 Dec 30, 10:54 PM
WL-03050526 Expenses Open 1 $0.00 Dec 30, 10:54 PM

Details