Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327631 ↗ ServiceMax

WESTERN VETERINARY PARTNERS LLC • Virtual Tech - Field Repair • P3

📍 WVP Mountain Veterinary Hospital — 3413 Mt Baker Hwy, Bellingham WA, 98226

Dec 22, 2025 → Mar 6, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 26, 2025
✗ SLA Missed (10 biz days late)
Active: 13 biz days
Paused: 37 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸35d
⏸ Clock Paused
Status: Awaiting Parts
Dec 22 → Feb 12, 2026
35 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Incomplete
Feb 21 → Feb 23, 2026
1 business day (counted)
Running total: 6 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 23 → Feb 25, 2026
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 7 of 3 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 7, 2026
6 business days (counted)
Running total: 13 of 3 biz days used
Created: Dec 22, 2025 Completed: Mar 7, 2026
Business Days Used 13 / 3
0 3d budget +10d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0 / 3
Dec 22 → Feb 12 Awaiting Parts ⏸ Paused 35 —
Feb 12 → Feb 16 Reschedule ▶ Running 1 1 / 3
Feb 16 → Feb 16 Assigned ▶ Running 0 1 / 3
Feb 16 → Feb 20 Scheduled ▶ Running 4 5 / 3
Feb 20 → Feb 20 Tech On Site ▶ Running 0 5 / 3
Feb 20 → Feb 21 Completed ▶ Running 0 5 / 3
Feb 21 → Feb 23 Incomplete ▶ Running 1 6 / 3
Feb 23 → Feb 25 Awaiting Parts ⏸ Paused 2 —
Feb 25 → Feb 26 Reschedule ▶ Running 1 7 / 3
Feb 26 → Mar 7 Scheduled ▶ Running 6 13 / 3
Dispatch 0.0d
Material Management 38.6d
Coordinators 14.2d
Field Work 0.8d
Incomplete 1.0d (excluded)
Billing 16.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
38.6 days
Over SLA
Coordinators
14.2 days
Over SLA
Field Work
0.8 days
Incomplete (excluded from total)
1.0 days
Billing
16.3 days
Over SLA
Created: Dec 22, 2025 Due: Mar 4, 2026 Completed: Mar 7, 2026 (2 days late)
📅
50.6 days Total Age
⏱️
35.6d in Awaiting Parts Longest Stage
🔄
17 transitions Status Changes
⚠️
56.8d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tim Holman — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 20, 2026
Visit 2 Mar 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553457
FW: MWI EHS - Scott Barnes
Closed
Perform PM on Autoclave and check Control switches. Model: Tuttnauer - 2340M Model Type: Autoclave Custom Field: Notes: Asset ID: 13237405 Site: WESTERN VETERINARY PARTNERS LLC - WVP Mountain Veterinary Hospital Department:Depreciation Start Date:Physical Location: SURGERYDepreciation Term: yrsSerial #: 2103866
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Eklund
Owner
Virtual Tech
Created
Dec 22, 2025
Work Orders from this Case (1)
WO-01327631 (current) Invoiced
Virtual Tech - Field Repair • Tim Holman
Created: Dec 22, 2025 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 236 days old
🚨
Primary Delay 35.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 56.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
38.6d / 3.0d SLA
Reschedule
3.3d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Incomplete
1.0d
Closed
3.0d / 1.0d SLA
Ready to Bill
16.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 Rberry- Updated due date based on parts.


2-26 Mburris set with Amanda and set for 3-6 10am

2-26 Mburris

1Z9331860393312306

Estimated delivery

Tomorrow, February 27, between 9:30 A.M. - 12:30 P.M


2-16 Mburris spoke with Amanda to set 2-20 10am site needs Fridays

🔧 Work Performed
3.6 installed new door gasket, run cycle with success. 2.20 PM unit. Had major issue with door gasket. was able to get it on once, but couldn't close the door due to the thickness of the gasket. Removed it and tried again but couldn't get it to fit correctly. Was able to get rest of PM complete but had to use old gasket for now. Need to check to see if we carry a different version of door gasket.
🔍 Technician Findings
PM Tuttnauer 2340m
⚠️ Problem Description
Perform PM on Autoclave and check Control switches. Model: Tuttnauer - 2340M Model Type: Autoclave Custom Field: Notes: Asset ID: 13237405 Site: WESTERN VETERINARY PARTNERS LLC - WVP Mountain Veterinary Hospital Department:Depreciation Start Date:Physical Location: SURGERYDepreciation Term: yrsSerial #: 2103866 https://www.ebiotrack.com/workorder.php?wo=70511

Timeline

📞
Case Linked Dec 22, 10:40 AM
Case Number: 00553457
Subject: FW: MWI EHS - Scott Barnes
Status: Closed
📋
▶
3 Work Order Created Dec 22, 2:02 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087129
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 36.0 business days
💵
▶
2 2x Expenses Added Feb 12, 4:20 PM
2x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 52d 2h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Feb 16, 10:52 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 3d 18h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-18T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 17, 9:34 AM
Scheduled For: 2026-02-20T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Tim Holman Feb 20, 12:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
✔️
Status: Completed by Tim Holman Feb 20, 5:28 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 38m
⏱️
5x Labor Added Feb 20, 8:15 PM
Type: Labor, Travel
Status: Open
Qty: 4.5, 3.5, 115
⚠️
Status: Incomplete by Tim Holman Feb 20, 8:23 PM
From: Completed
To: Incomplete
Duration in Previous: 2h 54m
⏳ 1.5 business days
📦
▶
2 Parts Requested Feb 23, 10:27 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 2d 14h
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Feb 25, 7:50 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 21h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 26, 11:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Reschedule
To: Scheduled
Duration in Previous: 1d 3h
⚠️ 7.0 business days
⏱️
▶
3 2x Labor Added Mar 6, 10:28 PM
2x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Tim Holman
From: Scheduled
To: Completed
Duration in Previous: 8d 10h
🏁
Status: Closed by Tim Holman Mar 6, 10:34 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.2 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 5:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
🚨 16.8 business days
💵
▶
2 Status: Billing Review Apr 2, 5:46 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
▶
2 Status: Invoice Pending Apr 2, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Apr 3, 3:46 PM
Invoice Number: SM-258235

Bottlenecks

Awaiting Parts
Duration: 35.6 business days (threshold: 3.0 business days)
Exceeded by 32.6 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 16.3 business days (threshold: 1.0 business days)
Exceeded by 15.3 business days

🔗 Related Artifacts

📞
Case 00553457
Closed
📦
Parts Order 00087129
Closed
📦
Parts Order 00090881
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Mar 6, 1:00 PM
Created
Dec 22, 2:02 PM
Invoice #
SM-258235

Work Details (12)

Name Type Status Qty Amount Date
WL-03103360 Expenses Open 1 $14.18 Feb 12, 4:20 PM
WL-03103359 Parts Open 1 $89.92 Feb 12, 4:20 PM
WL-03114689 Labor Open 4.5 $535.50 Feb 20, 8:15 PM
WL-03114690 Labor Open 3.5 $0.00 Feb 20, 8:15 PM
WL-03114691 Travel Open 115 $0.00 Feb 20, 8:15 PM
WL-03114692 Travel Open 115 $275.00 Feb 20, 8:15 PM
WL-03114688 Labor Open 3 $0.00 Feb 20, 8:15 PM
WL-03119034 Parts Open 1 $47.50 Feb 25, 7:50 AM
WL-03119035 Expenses Open 1 $18.52 Feb 25, 7:50 AM
WL-03134677 Labor Open 1 $119.00 Mar 6, 10:28 PM
WL-03134678 Travel Open 115 $0.00 Mar 6, 10:28 PM
WL-03134680 Labor Open 3 $0.00 Mar 6, 10:30 PM

Details