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WO-01327637 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Beltline Surgery Center — 2858 N Beltline, Ste 100, SUNNYVALE TX, 75182

Dec 22, 2025 → Jan 6, 2026

✅ Completed
P4 4 business days from creation
Target: Dec 26, 2025
🕐 Clock stopped: Completed (Jan 6)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed (10d late)
Dispatch 0.0d
Material Management 1.5d
Coordinators 11.4d
Billing 0.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.5 days
Coordinators
11.4 days
Over SLA
Billing
0.4 days
Created: Dec 22, 2025 Due: Jan 14, 2026 Completed: Jan 6, 2026 (8 days early)
📅
11.6 days Total Age
⏱️
8.0d in 07e-Partial Project Longest Stage
🔄
11 transitions Status Changes
⚠️
10.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553523
Midmark Service Request Dispatch Authorization - WO-00140073
Closed
Zone 1 WD / both units low pressure errors Facility is closed the rest of the week after Tuesday 12/23/25. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you ship Exchanged Open 745583 002-10880-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danyelle Houk
Owner
Jessica Sells
Created
Dec 22, 2025
Work Orders from this Case (2)
WO-01327636 Invoiced
Repair • Zachary Stieben
Created: Dec 22, 2025 • Closed: Jan 16, 2026
WO-01327637 (current) Invoiced
Repair • Zachary Stieben
Created: Dec 22, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 143 days old
🚨
Primary Delay 8.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
1.5d
Assigned
5.3d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
3.5d / 1.0d SLA
WO Correction Needed
0.4d
07e-Partial Project
8.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/9/2026 NSuarez Awaiting on Parent WO WO-01327636.

1/8/26 CDempsey- notified Zach of correction needed.

1/8/2026 NSuarez Please update SRA Date of service on pg 3 from 2/6/2026 to 1/6/2026.

01/07/2025 SRobinson- Order No: 747494


Customer PO No: SR1512268


Customer: Midmark No Charge


Service Request NO: 1512268


Ship To Name: Beltline Surgery Center


Ship To Address: 2858 N Beltline Ste 100   


Ship To City/State: SUNNYVALE, TX 75182


Waybill (Tracking #): 1ZE444250170167361


Carrier: UPS-Air-Next Day Air


The following items have shipped from Midmark Corporation on: 07-JAN-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-10904-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE MANIFOLD, 120V


LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259048988797 DESCRIPTION: ARS LABEL, ST RT 47 WEST


12/30 KKelch called Danyelle to schedule for 1/6 between 2 and 3 pm. Customer confirmed. Call logged on WO-01327636

12/29 KKelch called Danyelle to schedule for 1/6 between 2 and 3 pm. Left VM, sent email. Call and email logged on WO-01327636

🔧 Work Performed
Installed new Door Gasket Kit. Parts supplied and shipped by Midmark. Unit function tested and passed. Unit returned to service. No travel due to multiple work orders at site.
🔍 Technician Findings
2/6/2026 Zachary Stieben arrived on site. Found Midmark M-11 autoclave with Low Pressure error.
⚠️ Problem Description
Zone 1 WD / both units low pressure errors Facility is closed the rest of the week after Tuesday 12/23/25. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you ship Exchanged Open 745583 002-10880-00 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Dec 22, 12:42 PM
Case Number: 00553523
Subject: Midmark Service Request Dispatch Authorization - WO-00140073
Status: Closed
📋
▶
2 Work Order Created Dec 22, 2:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Dec 22, 3:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 36m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 23, 4:01 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 0h
👷
▶
2 Technician Assigned Dec 23, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Dec 30, 9:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-06T20:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Jan 6, 5:43 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Zachary Stieben Jan 6, 5:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 8h, 0m
⏳ 2.8 business days
✏️
Status: WO Correction Needed by Nancy Suarez Jan 8, 12:52 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 19h
🏁
Status: Closed by Zachary Stieben Jan 8, 3:56 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 4m
📋
Status: 07e-Partial Project by Nancy Suarez Jan 9, 10:38 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 41m
⚠️ 8.0 business days
📄
▶
3 Status: Ready to Bill Jan 20, 2:04 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251741

Bottlenecks

Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00553523
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Zachary Stieben
Scheduled
Jan 6, 3:00 PM
Created
Dec 22, 2:25 PM
Invoice #
SM-251741

Work Details (1)

Name Type Status Qty Amount Date
WL-03055334 Labor Open 1 $110.00 Jan 6, 5:43 PM

Details